Job Description

About Omilia

Omilia is a leader in enterprise Conversational AI, enabling some of the world’s largest brands to deliver natural, reliable, and highly controlled customer interactions at scale. Our platform is purpose-built for mission-critical customer care environments where accuracy, predictability, and deep integration matter.

We are seeking to recruit our new Technical Demo Engineer to serve as the "Architect Behind the Curtain" for our LATAM expansion. Unlike traditional sales roles that are purely client-facing, this position is focused on designing and building the sophisticated Conversational AI demos that our consultants use to showcase Omilia’s vision, ensuring our demos are technically robust and strategically aligned with enterprise needs.

This is a technical role with a pre-sales heartbeat.

Key Responsibilities

Demo Ownership & Creation

• Design, build, and maintain high-impact product demos that showcase Omilia’s conversational AI platform across voice and digital channels.
• Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments.
• Ensure demos highlight Omilia’s strengths in control, reliability, scalability, and enterprise readiness.
• Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback.

Sales Support

• Partner with Account Executives throughout the sales cycle, from discovery through proof points and final presentations.
• Deliver live demos to technical and non-technical stakeholders, including executives, IT leaders, and contact center operators.
• Support technical deep dives, architecture discussions, and solution validation sessions when needed.

Technical & Solution Engineering

• Serve as the primary technical resource for the sales team, translating complex AI concepts (NLU, ASR, LLMs) into "show-stopping" demo features.
• Understand customer requirements and map them to Omilia’s platform capabilities.
• Configure conversational flows, integrations, and AI components to simulate real production scenarios.
• Explain complex AI concepts ( NLU, ASR, orchestration, LLM usage, guardrails) in clear, business-relevant terms.

Cross-Functional Collaboration

• Provide feedback to Product and Engineering based on demo usage and customer reactions.
• Help standardize demo best practices, documentation, and reusable assets.
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively.

Requirements

Required Qualifications

• 3+ years of experience in a Sales Engineer, Solutions Engineer, or Pre-Sales role, preferably in enterprise software.
• Fluent in English
• Strong fundamental knowledge of Python and/or JavaScript. The candidate needs to have prior technical experience
• Strong experience building and delivering product demos.
• Comfort working with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS).
• Ability to communicate effectively with both technical and business audiences.
• Hands-on mindset with strong attention to detail and quality.

Preferred Qualifications

• Experience with voice AI, conversational design, or customer care platforms.
• Familiarity with APIs, integrations, and enterprise software architectures.
• Experience supporting complex, multi-stakeholder enterprise sales cycles.
• Background working with regulated or mission-critical environments (e.g., financial services, insurance).

Why Join Omilia

• Work with cutting-edge conversational AI built specifically for enterprise customer care.
• Play a visible, high-impact role in shaping how the market experiences Omilia.
• Collaborate with world-class product, engineering, and sales teams.
• Help redefine what “AI done right” looks like in customer-facing environments.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.