About the role

The Technical Delivery Manager manages team in the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints.

What you’ll be doing

Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
Coordinates with multiple complex medium sized technical deliveries or a single large technical delivery.
Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
Implements the resolution of technical delivery problems and ensuring all parties involved are engaged in resolutions.
Mentors and coordinates a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
Engagement in improvement activities at both the local and community level
Be part of a healthy, diverse and inclusive team.

Essential Skills / Experience

Hold ITIL Foundation or similar certification and confidently display knowledge of incident management practice.
Understand how incident management connects with change, problem, and other ITIL practices.
Communicate clearly through professional verbal and written updates during incidents and coordination activities.
Prioritise tasks effectively and collaborate well with internal teams and external partners.
Demonstrate team management skills that support engagement, performance, and operational stability.
Maintain a strong customer‑focused mindset to ensure helpful, timely, and professional service experiences.
Demonstrate soft skills like proactivity, ownership and flexibility as part of professional maturity.
Strong third-party management experience, especially as part of a complex delivery programme, including the effective management of risk.
Ability to convert complex plans to a clear, update for senior stakeholders.
Made decisions in ambiguous situations using incomplete information or differing opinions (eg divided team loyalties or unclear deliverables).

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About BT Group

We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.

There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.

Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.

Industry

Telecommunications

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

Unknown

Website

bt.com

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