Job Description

The Technical Support Specialist will join a dynamic customer experience team and become an integral part of the company's day-to-day operations. The role will provide technical assistance and troubleshooting support to German-speaking customers, ensuring a high level of service and customer satisfaction.

• Handle customer inquiries via phone calls;

• Provide accurate technical information regarding products;

• Troubleshoot customer issues and offer clear, effective solutions;

• Escalate complex cases when necessary, following internal procedures;

• Document interactions accurately in CRM systems;

• Meet quality, productivity, and customer satisfaction targets;

• Maintain a customer-focused, empathetic, and professional communication style.

Qualifications:

• Fluent in German (spoken and written) – C1 level;

• Strong communication and problem-solving skills;

• Customer-oriented mindset with attention to detail;

• Ability to work independently and manage multiple tasks;

• Basic computer skills and familiarity with digital tools;

• Previous experience in customer support or a contact center is an advantage, but not mandatory.