Job Description

Customer relationship management and digital processing of multi-channel interactions for health and motor insurance services.

HEALTH Insurance Stream:

Providing customers with information regarding:

• contributions and premiums;

• reimbursements and the calculation of supplementary reimbursements related to the social security system;

• changes in coverage levels (upgrades/downgrades);

• adding or removing dependents from insurance policies;

• policyholder rights and coverage guarantees;

• redirecting customers to the appropriate departments for approvals, quotations, and optical, dental, hearing, or hospitalization cases (for both insured members and healthcare professionals).

MOTOR Insurance Stream:

• Providing information and guidance to customers regarding claims declaration procedures and related processes;

• Registering and following up on assistance requests submitted by insured customers.

Qualifications:

• Fluent in French (spoken and written) – C1 level;

• Strong communication and problem-solving skills;

• Customer-oriented mindset with attention to detail;

• Ability to work independently and manage multiple tasks;

• Basic computer skills and familiarity with digital tools;

• Previous experience in customer support or a contact center is an advantage, but not mandatory