Position: Technical Customer Support Representatives
Location: Hybrid possible after training period On-site Bucharest, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide technical customer support in German via voice channels
Assist customers with questions and issues related to home appliance products
Troubleshoot technical and product-related problems
Identify customer needs and provide clear and accurate solutions
Guide customers through appropriate troubleshooting steps
Document customer interactions and relevant case information accurately
Escalate complex technical issues when required
Maintain a professional and customer-focused approach throughout each interaction
Meet required quality, productivity and customer service standards.
REQUIREMENTS:
German language proficiency at C1 level
Previous customer service or technical support experience is preferred
Strong verbal communication skills in German
Good technical understanding and ability to troubleshoot customer issues
Customer-focused and solution-oriented approach
Good organisational skills and attention to detail
Comfortable working with computer systems and internal tools
Ability to work effectively in a structured customer support environment
Willingness to work fully on-site in Bucharest for the first three months
Legal right to work in Romania / valid work permit.
OFFER:
Excellent remuneration package based on experience, skills and performance
Guidance and tools to reach your full potential
Relocation support for international candidates (coming outside of Romania)
Sign-on bonus for new joiners
Rewarding performance bonus structure
Meal allowance
Medical Subscription
Wellbeing programs
And many others!
We connect passionate individuals with exciting work abroad opportunities that match their skills and aspirations. We help companies build a global team with top talent. We unlock a diverse pool of motivated individuals eager to contribute their skills and international perspective to worldwide organizations.
The job seekers’ benefits:
Streamlined process - Skip the application hassle. Our experts handle initial screening and interviews, saving you time and effort.
Expert matching - We're not just a job board. We act as your personal consultant, finding the perfect fit for your unique talents and dream location.
Global reach - Access opportunities you wouldn't find on your own. Explore a world of exciting possibilities and launch your career abroad adventure.
The partner companies’ benefits:
Targeted recruitment - Find the perfect fit faster with JUJUR's pre-vetted talent pool perfectly aligned with your specific job requirements.
Reduced hiring costs - Save resources compared to traditional international recruitment processes.
Increased candidate diversity - Expand your talent pool and gain access to fresh perspectives that can drive innovation.
Expert matching - Benefit from our experienced recruiters who understand your company culture and skill needs, ensuring a successful match.
Some numbers we’re proud of:
A fulfilment ratio of over 90%
A talent base of over 30K candidates and rising
Over 1K available jobs worldwide
Under 30 days average time to hire
Let’s talk about your hiring needs and find the best solution for you!
Our candidates’ experiences inspire our recruiters to write helpful guides for job seekers worldwide. Open the vault of insider tips to upgrade your career today 👉 https://blog.jujur.eu/
