Job Description

Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Communicate with clients through various channels including phone, email, chat, and messaging platforms.
• Assist with general inquiries, product information, and basic technical support.
• Ensure messaging aligns with organizational tone and communication standards across all interactions.
• Refer complex issues to appropriate internal teams or higher-level support.
• Work collaboratively with technical staff to address and resolve service requests.
• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!