Uplight

Technical Customer Support Engineer (Technical Solutions / Support)

Uplight  •  Pune, IN (Onsite)  •  24 hours ago
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Job Description

The Position
We are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.
Responsibilities & Skills
You should:
  • Problem solver,Independent worker, logical and critical thinker.
  • Highly adaptable to a new working environment.
  • Ability in Learning new skills and applying them for efficient customer issue resolutions.
  • Ability to work in 24/7 rotational shifts.
  • Client oriented thinking, ensuring high customer satisfaction indices.
  • Collaboration with cross-functional teams.
  • Ability to explain technical concepts to non-technical individuals.
Required Skills:
  • Excellent communication and interpersonal skills.
  • Bachelor’s degree or equivalent experience.
  • 1+ years in a Technical support role in SaaS enterprise products.
  • Strong Experience with SQL for querying databases.
  • Knowledge of REST APIs, Postman, Kibana, Grafana.
  • Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs.
  • Basic Knowledge on cloud technologies.
  • Basic Python knowledge.
  • Having a background in the clean energy domain is an added advantage.
Qualifications
  • Bachelor's in Engineering, or a related field.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Uplight

About Uplight

Uplight is a clean energy technology company that unlocks grid capacity by activating customers and their connected devices to generate, shift, and save energy. We enable sustainable load growth by combining personalized customer experiences with an open, flexible load management platform through the Uplight Demand Stack: integrating energy efficiency, electrification, rates, and flexibility programs to improve grid resilience, reduce costs, and accelerate decarbonization for both energy providers and their customers.

Uplight serves over 80 energy providers, including 8 of the 10 largest North American utilities, and is a certified B-Corporation whose purpose is to create a more sustainable future using business as a force for good.

Job-related communication from Uplight will only originate from an @uplight.com or @jobvite.com email address or a direct phone call. Email is our primary means of communication, Uplight will never request you download a messaging app.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Boulder, CO
Year Founded
2019
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