Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Technical Customer Support Representative to join their team in Lisbon

Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Communicate with clients through various channels including phone, email, chat, and messaging platforms

• Assist with general inquiries, product information, and basic technical support

• Ensure messaging aligns with organizational tone and communication standards across all interactions

• Refer complex issues to appropriate internal teams or higher-level support

• Work collaboratively with technical staff to address and resolve service requests

• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

• Basic understanding of customer service principles and the ability to follow standard procedures

• Ability to handle technical inquiries and troubleshoot common issues with guidance

• Ability to quickly learn new softwares and technologies

• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

• Organized, detail-oriented, and able to manage multiple tasks simultaneously

• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts

• And many more!