Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.
What you will do in this role
Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues.
Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
Ensures ongoing customer satisfaction and continuing strong customer relationships.
You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.
What You Will Need to Succeed
You are have a natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature.
You are fluent in French, Dutch and English.
You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
Strong written and verbal communication skills in one of the languages above; strong interpersonal skills with the ability to establish rapport quickly
Strong organizational skills, especially in a multi-tasking environment
You are available full-time.
Our Mission
We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.
A significant portion of our growth is happening all across Europe and with growth comes opportunity! We offer competitive compensation, incentives, and benefits. Our company culture is built on our unified commitment to our mission and our offices are rich with a diversity of languages, cultures, and ways of working.
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
