Join a leading global BPO company and become part of a vibrant, fast-paced support team!
We’re seeking a Technical Customer Support Agent with strong communication skills, a passion for helping others, and the ability to troubleshoot and solve problems in real time. Whether you're based in Sofia or Plovdiv, this hybrid opportunity is ideal for tech-savvy professionals looking to grow their careers!
Location: Sofia OR Plovdiv, Bulgaria
Work model: Hybrid (3 days home, 2 days office/week)
Employment type: Full-time
Industry: Outsourcing / BPO / Customer Support
Languages: English
Compensation: Base salary + performance bonus
🛠️ Responsibilities:
📞 Deliver high-quality service via phone, aligning with company standards
📝 Provide accurate and timely feedback to users post-request
💬 Promote and educate clients on products and services where applicable
💻 Accurately document activities and case notes in internal systems
🧠 Use specialized software to resolve queries and support internal operations
🇬🇧 Proficient in English (spoken and written)
🗣️ Excellent communication and interpersonal skills
💡 Motivated, empathetic, and customer-oriented
🧩 Confident in troubleshooting and tech problem-solving
💻 Comfortable using multiple systems and platforms
📋 Highly organized with strong time management skills
🧑🤝🧑 Team player with collaborative spirit
🔒 Attention to detail, self-discipline, and discretion
🎓 Previous experience in customer service is a plus
💰 Competitive salary + monthly performance bonus
📚 Paid training: 19 working days (Monday–Friday, 10 AM – 6:30 PM)
🏡 Hybrid model: 2 office days + 3 WFH days/week
🗓️ Flexibility: Choose between 4-day or 5-day work weeks
🍽️ Food vouchers
🚀 Clear path for career growth
🎉 Positive and inclusive team atmosphere
🛠️ Tools, guidance, and mentorship to succeed
🌟 And many more perks!
Ready to boost your tech support career in a hybrid role with amazing flexibility and benefits?
Apply now and be part of a friendly and forward-thinking customer support team!
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
