Oxylabs.io

Technical Customer Success Specialist (Evening shift)

Oxylabs.io  •  Vilnius, LT (Onsite)  •  5 hours ago
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AI Success™

Job Description

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 
What’s in store for you:Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
A word from the team: Here at Oxylabs, we are offered an opportunity to become our best selves while having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with a customer-oriented mindset, apply and skyrocket your career!

Your day-to-day:

  • Be the main point of contact between the company and B2C/B2B customers.
  • Collect relevant information from our clients and internal databases and verify it.
  • Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
  • Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
  • Work alongside techies to understand IT business logic.
  • Partner with our customers to effectively resolve issues through online chat and email.

Working hours:

  • Evening shift 17:00 to 01:00 EET.

Your skills & experience:

  • Proven experience in customer support or related roles.
  • Excellent communication skills in English and Lithuanian.
  • Quick reaction and concentration, empathy and love for helping people.
  • Motivated, ambitious, self-learner, independent.
  • Tech-savvy personality and problem-solver attitude.

Nice to have:

  • Experience with Proxies/VPNs or similar products.
  • Don't hesitate to apply even if you missed some of the criteria.

Salary:

  • Salary: Gross salary 1500 - 1900 EUR/month.
  • To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here
Up for the challenge? Let’s talk!
Oxylabs.io

About Oxylabs.io

🌐 Unlocking the Power of Web Intelligence with Oxylabs!

We're on a mission to empower businesses of all sizes with the priceless resource of publicly available data. In an era where data drives success, we're dedicated to ensuring that every company, big or small, can harness the potential of web scraping solutions and infrastructure.

💡 Why Choose Us?

Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network.

Partnering for Success: we view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success.

🚀 Elevate Your Business with Our Services:

- Market Research: Gain insights that drive informed decisions.

- Ad Verification: Ensure real audiences see your ads.

- Brand Protection: Safeguard your online reputation.

- Travel Fare Aggregation: Optimize travel-related pricing.

- SEO Monitoring: Stay ahead in search engine rankings.

- Pricing Intelligence: Make data-driven pricing decisions and more.

💌 Get in Touch!

Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at hello@oxylabs.io.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Vilnius, LT
Year Founded
2015
Website
oxylabs.io
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