Job Description

Technical Customer Success Specialist

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HP’s Digital Solutions team is looking for a Singapore based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. While the role is primarily post-sales, this candidate will also assist in strategic presales technical activities with prospects and ensure that customers are properly supported after the sale is made. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

KEY QUALITIES FOR SUCCESS

• Agile + Flexible Can adapt and pivot effortlessly to new information and realities to get the job done.
• Lead Strategically + Execute Tactically Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
• Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.

PRIMARY RESPONSIBILITIES:

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
• Work to ensure that HP products are properly integrated with existing customer tool sets.
• Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
• Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
• Drive customer satisfaction by delivering technical documentation and information to customers.
• Document customer activity within the CRM.

PREFERRED QUALIFICATIONS

• Solid experience in services delivery involving endpoint solutions.
• Technical understanding of endpoint solutions and how these solutions are managed.
• Customer-facing experience including understanding of customer success for software-based services.
• Exceptional collaboration and relationship-building skills with the ability to develop strong working relationships at all levels of management, both within the customer organization and within HP.
• Technical knowledge of software deployment tools & techniques such as SCCM, Intune, PowerShell scripting, etc.
• At least 5+ years related technical experience developing, implementing, managing, and sustaining Enterprise IT systems.
• Good understanding of Windows endpoint OS and OS management.
• Hands on experience with deploying, troubleshooting, and updating endpoint software.
• Comfort communicating, navigating, and sustaining relationships at all levels within targeted accounts
• Bachelor of Sciences: Computer Engineering, Systems Engineering or relevant experience.
• Up to 25% travel is expected to support customer activities.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"