Driivz is looking for a Technical Customer Success Manager (Technical CSM) to own and develop relationships with strategic enterprise customers.
This role combines customer leadership, technical expertise, and business ownership. The Technical CSM will serve as a trusted advisor to customers, helping them maximize the value of the Driivz platform while ensuring successful adoption, integrations, and long-term growth.
The ideal candidate has experience managing large enterprise accounts and significant ARR, is comfortable working with APIs and complex SaaS platforms, and can translate technical concepts into clear business outcomes.
Own the relationship with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR.
Act as the customer’s trusted advisor and primary point of contact, developing strong relationships with both business and technical stakeholders.
Understand each customer’s business objectives, technical environment, and success criteria and build plans to drive adoption and measurable value.
Lead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning.
Drive customer retention, satisfaction, adoption, and growth while proactively identifying risks and opportunities.
Develop a strong understanding of the Driivz platform, architecture, APIs, integrations, and technical capabilities.
Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems.
Partner with Product, R&D, Support, Operations, and other internal teams to manage technical challenges and ensure successful customer outcomes.
Lead and coordinate complex customer issues and escalations, ensuring clear communication, ownership, and follow-through.
Deliver technical and functional training to customers, enabling their teams to effectively use and manage the Driivz platform.
Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes.
Translate customer requirements and feedback into actionable input for Product and R&D.
Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem.
4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company.
Proven experience owning and developing large enterprise accounts and high-value ARR portfolios.
Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders.
Strong technical aptitude and experience working with REST APIs, integrations, and complex software platforms.
Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders.
Experience leading customer meetings, technical discussions, workshops, and training sessions.
Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences.
Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations.
Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams.
Experience in EV charging, e-mobility, energy, utilities, or related industries.
Familiarity with EV charging standards and protocols such as OCPP and OCPI.
Experience with roaming, payments, energy management, or charging-network operations.
Experience working with enterprise-scale, mission-critical SaaS platforms.
A successful Technical CSM at Driivz combines customer advocacy with technical credibility. You can sit with a customer’s executive team and discuss business outcomes, then join their technical team and confidently discuss an API integration or platform challenge.
You take ownership of your customers, understand their business and technology, proactively identify risks and opportunities, and make sure they are getting measurable value from Driivz.
Driivz, a Vontier company, empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform. Driivz enables key industry players to effectively manage their networks and provide drivers with an exceptional EV charging experience.
Driivz's scalable, intelligent and integrated solution consists of a variety of modules: Operations Management, Energy Management, Billing Management and Driver Self-service Tools. They can be used as individual modules or as a single, unified, open platform that integrates with existing infrastructure.
Driivz’s cloud-based platform manages over 150K public chargers (100,000s in roaming), serving over 4.9M drivers in 32 countries globally.
Driivz’s innovative, open platform removes the business and technical obstacles encountered when working with proprietary solutions and provides a fully integrated extensible solution that supports customization and API based development. We deliver on the promise of business flexibility in a world of disruption and change. With vast experience in the world’s largest OCPP and OCPI-based implementations, the solution is certified for OCPP 1.6 and OCPP 2.0.1, and complies with ISO 15118, ISO27001 and local regulations (e.g. Eichrecht), while supporting more than 2000 charger types.
Driivz’s smart energy management solutions optimize utilization of the grid, renewables and local battery storage while considering unmanaged loads and the varying costs of energy from the grid, enabling network operators to improve the profitability and ROI of their charging infrastructure, while increasing their energy resilience and achieving their ESG goals. Customers include global industry players such as: EVgo, Shell, Volvo Group, Recharge, Circle K, ESB, Francis Energy, Kople, ST1, CEZ, Mer, MOL Group, eMobility Power, and more.
