This is a remote position.

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  Build and nurture strong, long-term relationships with customers to understand their unique needs, challenges, and goals.
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  Serve as the main point of contact for customers, helping them effectively utilize our platform and providing guidance to ensure they achieve their desired outcomes.
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  Guide new customers through the onboarding process, ensuring a smooth and successful start with our platform.
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  Develop an in-depth understanding of our product's features, capabilities, and benefits to effectively educate and assist customers.
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  Promote customer satisfaction and advocate for customers within the organization, sharing feedback and feature requests with the product and development teams.
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  Monitor customer accounts to identify opportunities for upselling, cross-selling, and ensuring subscription renewals.
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  Address and resolve customer concerns, issues, and inquiries promptly and professionally.
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  Collect and analyze customer feedback to continuously improve our services and the customer experience.

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  Minimum of 8 years of experience in customer success.
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  Proficient in customer service software, CRM systems, and other relevant tools.
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  Strong understanding of SaaS-based products, mobile app development and web development.
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  Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
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  Exceptional problem-solving and decision-making abilities.
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  Outstanding communication skills, both written and verbal.

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  Good communication skills
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  Good, positive attitude
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  Good debugging and problem-solving skills
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  Good IQ
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  Lots of common sense