iversey - Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com
Technical customer service planner creates service orders, plans, schedules and coordinates field service operations at customer sites. The overall purpose of this role is to enhance the customer experience, drive customer satisfaction, and contribute to the company's overall success by ensuring smooth and effective service planning and maintaining high standards of service delivery
Key accountabilities:
Planning and dispatching emergency services in Salesforce Service cloud.
Manual planning and dispatching for same day services.
Massload of equipment records.
Creating service orders in SAP from installations request forms or SmartStart tool
Planning and dispatching installations in Salesforce service cloud.
Creating service orders in SAP from scheduled maintenance matrix provided by countries.
Planning and dispatching maintenance services in Salesforce service cloud
Communication with country TCS business partner
Communication with local teams and contact persons for planning activities, eg technicians
Providing agreed service level reports
Refeeding service information to agreed customer portals
Experience:
Fluent in English, with strong written and verbal communication skills
Intermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/Salesforce)
Has developed specialized skills or is multi-skilled in own work area
Good written and spoken English
Benefits
Meal Vouchers (30 ron per each working day)
Life Insurance
Private Medical Care
Holiday Allowance
Christmas and Easter Bonus
Extra vacation days (Birthdays and 1 additional day added every year of employment)
Annual Bonus (Target based)
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of ~23000 professionals in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.com or follow us on social media.
