W.R Grace is seeking a Technical Customer Service (TCS) Manager to join our Materials Technology Business & TCS team. This role reports to the Regional TCS Lead and is located in Kuantan, Malaysia.

The position is a TCS Manager role that provides technical advise and support to both external and internal customers on colloidal silica application.

Responsibilities

• Advise customers on the product selection and use in various industrial applications including catalyst manufacturing, functional additives, processing aids, coatings & paints, inorganic binder, etc.
• Support customer acquisition. Act as technical interface between Grace and customers by cooperating closely with commercial and technical functions.
• Support new product introduction and expand existing product use in new applications.
• Represent Grace at conference, trade shows and technical seminars including preparation of presentations and publications. Communicate customer interaction and industry insights to Grace R&D and Marketing for new product innovation and improvement of existing products.
• Collaborate with manufacturing and process technology teams to resolve technical complaints. Contribute ideas and support product quality and productivity improvement initiatives.
• Lead customer support projects, comparative studies & competitor benchmarking, application development work and Prism new product evaluation. This will require hands-on time spent in the laboratory.
• Provide product and application training to Grace sales and distributor sales team.

Physical Requirements and Environment

Required Qualifications

• Master’s degree in Chemical Engineering, Chemistry, Polymer Science or related degree
• 5-7 Years of experience
• Prior experience working in industry using colloidal silica is favorable.
• Having application knowledge in catalyst development or manufacturing is an advantage.
• Experience in product development or technical service.
• Proficiency in English and Chinese language.
• Excellent communication and presentation skills are critical success factors.
• Must be able to travel as required by business needs (up to 30%)

Preferred Qualifications

• PhD in Chemical Engineering, Chemistry, Polymer Science or related degree

Benefits

• Medical Insurance and Dental/Vision Benefits
• Life Insurance and Disability
• 13 Month Guaranteed Pay
• Paid Vacation and Holidays