Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.
Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites.
Warranty Handling
▪Physical and virtual tire damage inspection
▪Review and process tire warranty and quality claims from dealers and customers
▪Assess claim validity based on technical standards, usage conditions, and warranty policies
▪Support basic claim handling and escalate technical or quality issues to relevant teams (TCS, Quality, Sales)
▪Enter, update, and manage complaint data in internal systems (e.g., SAP, CRM)
▪Ensure that inspection for tires returned under warranty meets Corporate Customer Service standards
▪Escalate technical, quality, or claim-related issues to appropriate teams
▪Identify recurring issues and report trends for product improvement
▪Consult and train sales team in technical questions/aspects
▪Create/carry out technical trainings and presentation to external and internal customers (products, tire technology, care & maintenance, etc.)
Product Quality
▪Ensure qualified resolution of technical and/or product related questions from users, fleets and dealers
▪Analysis, evaluation and reporting of product quality and performance
▪Evaluate and report product performance vs competition and identify gaps for benchmarking
Inquiry Handling
▪Handle incoming inquiries via phone, website, email, and online platforms and respond to questions
▪Coordinate and manage call center supported by marketing, sales, logistics to resolve customer requests
▪Register and update customer inquiries and cases in internal systems
▪Ensure accuracy and completeness of inquiry records and follow-up actions
Regulation
▪Execute domestic certification and registration operations, including KC, Energy Efficiency Ratings, and Tire Noise regulations
▪Manage the full certification lifecycle, covering application, amendment, renewal, and ongoing maintenance
▪Coordinate registrations and submissions through government authority portals and systems
▪Support on-site inspections, audits, and regulatory issue resolution through evidence preparation and systematic issue tracking
▪ Bachelor’s degree in related field, specialized in Engineering preferred
▪ Min 3 years of job experience in tire or automobile industry/service, preferably in the area of customer service within the tire industry.
▪ Professional experience in problem solving and decision-making processes
▪ Intermediate level of English with excellent communication skill in Korean
콘티넨탈과 함께할 준비가 되셨다면, 온라인 입사지원으로 그 첫 걸음을 시작하세요.
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
- 💛 Our Netiquette 💛 -
The purpose of our LinkedIn page is to offer information about products and solutions at Continental, about our company culture and about our actions and initiatives. Moreover, we would like to provide you with quick and easy contact for your questions and comments related to the above mentioned topics. We emphasize the importance of an appropriate and respectful style when communicating on our page and therefore we established the following community rules:
- Please post only comments related to the topics covered by this page.
- Treat each user in a respectful way, as you expect to be treated as well. Abusive language, aggression and bullying are not allowed on our page.
We therefore reserve the right to remove posted comments or any other content from this site:
- which is offensive or abusive,
- includes a commercial benefit or unwanted advertising messages,
- violates the rights of third parties as well as the right to intellectual property,
- which is irrelevant or misleading
- which is a spam (repeated duplicate posting)
- for any other reason deemed necessary to create a helpful and respectful community
The comments on our contributions reflect the opinion of individual users. Our LinkedIn page is frequently checked for possible violations as mentioned above. However, ongoing inspection of the content of the posted comments is not reasonable without concrete indication of a (legal) violation as mentioned above. We will immediately remove the relevant links if they are found to violate any aforementioned law or principle.
