Are you a friendly, tech-curious professional who enjoys helping people solve problems? Do you thrive in a close-knit MSP environment where you’re a visible, trusted IT presence for clients?
We’re looking for a Technical Customer Concierge to act as a primary point of contact for end users across multiple client environments—delivering responsive support, clear communication, and a strong customer experience.
This is a hybrid role based in Mansfield, MA, with a mix of client site visits, in-office collaboration, and occasional remote work.
What You’ll Get
Salary range: $50,000–$65,000
Robust benefits package including health insurance support, PTO, 401(k), and profit sharing
Phone expense, tuition reimbursement, and travel reimbursement
Hybrid work structure (client sites, office, and limited remote flexibility)
Ongoing mentorship, training, and career growth opportunities
A supportive team culture focused on learning and collaboration
What You’ll Do
Serve as a visible, friendly IT presence at client sites, helping end users stay productive and secure
Handle day-to-day Level 1 technical support tickets across multiple clients
Troubleshoot common issues in Microsoft 365, Windows, and end-user environments
Build familiarity with customer applications to provide fast, effective support
Help clients better leverage technology—turning tools into business value, not just cost centers
Travel to client sites approximately 2–3 times per week across Eastern MA and Rhode Island
Conduct phone and Zoom-based support sessions as needed
Create and maintain clear, accurate technical documentation
What You Bring
2+ years of experience in an MSP or multi-client IT support environment
Strong experience with Microsoft 365, Windows OS troubleshooting, and Windows Server basics
Excellent communication skills—clear, friendly, and confident with both technical and non-technical users
Ability to stay calm, professional, and patient in high-pressure or user-frustration situations
Comfort working independently while onsite with clients
Valid driver’s license and reliable transportation (regional travel required)
Ability to pass a background check
Nice to Have
Experience with hypervisors
Mac or Linux support experience
Familiarity with tools such as Autotask, Datto RMM, IT Glue, Intermedia, WatchGuard, Keeper Security, Breach Secure Now, Bigger Brains, and Microsoft 365 ecosystems
Why This Role Stands Out
You’re not just remote helpdesk—you’re a trusted on-site IT partner for clients
High exposure to multiple technologies and environments
Strong emphasis on mentorship and growth in an MSP setting
Great fit for someone who enjoys both people + technology in equal measure
Next Steps
Apply with your resume
OR
Get a head start here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9-u=1110981
PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.
Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"
Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.
