Job Description

Closing Date

2026-10-05

Job Title: Technical Coordinator

Location: Durrington

Contract type: Permanent

Hours: Monday to Friday 37 hours per week

Salary: Up To £39,800

Are you passionate about delivering excellent customer service while working on technical projects that help shape vital water infrastructure? We're looking for a Technical Coordinator to support developers, customers, SLPs and NAVs through a range of water network applications and projects. This is an exciting opportunity to combine technical knowledge, stakeholder management and problem solving in a fast-paced environment.

As a Technical Coordinator, you'll act as a key point of contact for customers and stakeholders, managing applications and providing technical support across a range of developer services activities. Your responsibilities will include:

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

What we're looking for

We're seeking someone with:

• Experience in a customer-facing or stakeholder-facing role.
• Knowledge of the Water Industry preferred or other utilities
• Strong communication and relationship-building skills.
• Excellent organisation, prioritisation and problem-solving abilities.
• The ability to manage multiple tasks and deliver to challenging timescales.
• A collaborative approach and commitment to providing excellent customer service.
• Good IT skills and confidence working across multiple systems.
• A Full Uk driving license

Qualifications

Preferably Educated to HNC/D or Degree level in Civil Engineering or Water based subject

Progression opportunities

Southern Water offers career progression, training, and development opportunities, providing a strong platform to progress into future management and leadership positions.

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box.

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

This role is subject to enhanced pre-employment security screening. Applicants will need to have lived in the UK for the previous 3 years to enable the required checks to be completed

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.