Job Description

Project /Technical Coordination and Execution

• Coordinate survey and installation activities for infrastructure projects.
• Act as a bridge between field technicians, vendors, project managers, and customer contacts.
• Ensure execution as per approved runbooks, technical coordination plans, and scope documents.
• Monitor project milestones and proactively identify risks or delays.
• Escalate issues appropriately to next-level support or management when required.

Technical Responsibilities

• Possess working knowledge of infrastructure devices including:
  • Routers
  • Switches
  • Wireless Access Points
  • Network Racks and Structured Cabling
  • Basic LAN and WAN concepts
• Understand installation and validation processes for network equipment.
• Perform initial troubleshooting for infrastructure-related issues.
• Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
• Ensure field execution aligns with technical scope and device configurations.

Stakeholder Interaction and Global Coordination

• Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
• Coordinate with:
  • Field technicians
  • Vendors and supplier partners
  • Project Managers
  • Resource Coordinators
  • Customer site contacts
• Manage bridge calls during execution windows.
• Maintain clear and professional communication across different time zones.

Reporting and Documentation

• Prepare and share structured reports with stakeholders.
• Maintain and update project trackers and documentation.
• Share daily execution updates, risk reports, and closure summaries.
• Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
• Support utilization, status, and operational reporting requirements.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
• Strong understanding of infrastructure devices and network fundamentals.
• Knowledge of router, switch, and access point installation processes.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with ability to interact confidently with global stakeholders.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving capabilities.
• High attention to detail and ownership mindset.
• Ability to work independently and in a team environment.
• Willingness to work in a 24/7 work environment supporting US business hours.

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.

Preferred Skills

• Experience handling enterprise infrastructure deployment projects.
• Exposure to project coordination or vendor management.
• Experience managing global stakeholders across different time zones.
• Ability to handle escalations professionally and confidently.

Benefits

• Opportunity to work on global enterprise infrastructure projects.
• Exposure to multi-regional project coordination.
• Career development into advanced technical or project management roles.
• Collaborative and performance-driven work environment.