Job Description

A job that matters: Your Tasks

Delivery Planning & Customer Communication

• Act as the primary contact for Sales regarding order status and delivery timelines.
• Provide accurate estimated delivery dates based on material availability, production capacity, and logistics planning.
• Proactively communicate delays, schedule changes, or supply constraints.
• Ensure delivery commitments are realistic, documented, and aligned with operational capabilities.
• Monitor on-time delivery performance and highlight risks early.

Order Intake & Validation

• Receive and review incoming orders and technical documentation from Sales.
• Validate completeness and accuracy of order data before release to Engineering and Production.
• Ensure correct master data, specifications, and system entries in ERP.
• Coordinate technical clarifications to avoid downstream delays

Cross-Functional Priority Coordination

• Align order priorities with Production Planning, Engineering, and Supply Chain.
• Coordinate urgent or escalated orders and ensure visibility across departments.
• Lead follow-ups on bottlenecks impacting delivery performance.
• Escalate risks or capacity conflicts to the Supply Chain Manager when required.

Logistics & Dispatch Coordination

• Coordinate shipment planning and dispatch scheduling with Logistics.
• Confirm shipment dates and ensure required documentation is complete.
• Monitor proof of delivery and update stakeholders accordingly.
• Support resolution of delivery-related operational issues.

Order Lifecycle & System Management

• Oversee the full order lifecycle (order entry → validation → production → shipment).
• Maintain accurate tracking in ERP and reporting tools.
• Ensure data accuracy, traceability, and documentation compliance.
• Contribute to process improvement initiatives within Supply Chain
• Perform other duties related to the position as assigned.
• Comply with all applicable health, safety, and environmental policies and procedures, and report any unsafe conditions or incidents.

An experience that matters: Your Skills

• 2+ years of experience in Supply Chain, Order Management, Logistics, or Manufacturing coordination
• Experience working in a production or industrial environment is preferred
• Experience with ERP systems and order tracking processes
• Bachelor’s degree in Supply Chain, Business Administration, Engineering, or related field (or equivalent practical experience)
• Good understanding of order lifecycle and delivery planning processes
• Familiarity with material availability and production scheduling concepts
• Strong proficiency in ERP systems and Microsoft Excel
• Ability to manage and interpret operational data
• Strong coordination and prioritization skills
• Clear and structured communication skills
• High attention to detail and accuracy
• Proactive problem-solving mindset
• Ability to work cross-functionally in a fast-paced environment
• Ability to manage multiple priorities under pressure

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust 
• Attractive remuneration package 
• 25 days paid annual leave 
• Additional health insurance 
• 200 BGN food vouchers 
• Public transportation card 
• Multisport card 
• Free lunch at the office 
• Employee referral program 
• Training and mentorship programs 
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests