Job Purpose
Lead supplier governance and performance management across third-party suppliers by driving operational excellence, supplier accountability, governance forums, performance analytics, and continuous improvement while supporting Vendor Managers in strategic supplier management.
Key Responsibilities
Governance & Supplier Management
• Lead supplier governance meetings (ORMs, performance reviews)
• Monitor supplier contractual and operational performance
• Challenge suppliers on SLA failures and recurring issues
• Drive supplier improvement plans
Performance & Reporting
• Analyze supplier KPIs and trends
• Develop supplier dashboards and scorecards
• Validate supplier data
• Present insights and recommendations to stakeholders
Escalation Management
• Own Level 2 supplier escalations
• Coordinate resolution across suppliers and internal teams
• Identify recurring operational issues
Cost & Operational Improvement
• Identify cost leakage and operational inefficiencies
• Recommend improvement initiatives
• Support governance with performance insights
Process Governance
• Review and approve operational process changes
• Ensure governance documentation remains current
• Drive continuous improvement initiatives
Stakeholder Management
• Work with Vendor Managers, AVMs, EGI, Suppliers and Field teams
• Represent Vendor Management during governance discussions
Essential Skills
• 6–8+ years Vendor Management / Service Delivery
• Strong stakeholder management
• Supplier governance experience
• Advanced reporting and analytics
• Escalation management
• Excellent communication and influencing skills
• Ability to challenge suppliers professionally
Success Measures
• Improved supplier KPIs
• Reduced repeat failures
• Governance compliance
• Effective supplier performance reviews
• Actionable dashboards
• Improved supplier accountability
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
