Job Description

The Technical Content Integration Assistant supports GHD’s Delivery Transformation (DT) program by providing handson coordination, quality assurance, and administrative support to the Technical Content Integration (TCI) workstream.
This role is responsible for supporting the day‑to‑day execution of technical content integration activities, including content collection, tracking, quality checks, workshop follow‑ups, and stakeholder coordination. The Assistant plays a critical role in helping maintain standardized processes, improving content quality and consistency, and enabling adoption of enterprise technical content frameworks across Service Lines.
This role requires practical proficiency in:
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Airtable (trackers, views, status management)
• SharePoint / Teams (content storage, collaboration)
• Lucid (process flows, lifecycle diagrams)
• Power BI (basic understanding for reporting inputs)

Responsibilities

Technical Content Integration Program Support
– Support the execution of the Technical Content Integration program, including content intake, tracking, and follow up actions.
– Assist with maintaining standardized templates, structures, and documentation used across the TCI program.
– Coordinate content submissions from Service Lines and technical teams.
– Maintain content registers, trackers, and status dashboards to support program visibility.
– Support periodic reviews of technical content against agreed standards and governance requirements.
Content Quality & Governance Support
– Perform routine quality checks on submitted technical content to confirm alignment with agreed standards, templates, and metadata requirements.
– Flag inconsistencies, gaps, or quality issues and support resolution with content owners.
– Assist with version control, archiving, and lifecycle management of technical content.
– Support governance processes for new, updated, or retired content.
Program Tracking & Reporting
– Track submission completeness, timeliness, and follow up actions across Service Lines.

– Support pre-release checks to ensure content is complete, approved, and ready for publication.
Workshops, Engagement & Adoption
– Support planning and coordination of TCI workshops, working sessions, and touchpoints.
– Assist with onboarding materials, guidance, and “how to” resources to support adoption.
Stakeholder Coordination & Communications
– Communicate timelines, expectations, and process updates to stakeholders.
– Respond to routine questions related to technical content processes, trackers, and status.
– Coordinate across DT workstreams to ensure alignment and reduce duplication.
– Support knowledge sharing and continuous improvement activities.

Competency

– Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
– Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, understands people's motivations, engages them in the work, and builds a sense of energy toward common goals. Ensures that others can make decisions and take accountability. Celebrates progress.
– Ensures Accountability - Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
– Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
– Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. For example, provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity.
– Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
– Resourcefulness - Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Make progress across multiple priorities or responsibilities.
– Self-Development - Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, creates a development plan that states clear goals and tactics to achieve them. Gathers information on where to focus. Makes efforts to apply new skills on the job.