Job Description

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com, or on LinkedIn.

The Technical Consultant Manager is a technical leadership and customer-facing role, combining people management, AI enablement and technical consulting. The role leads a team of Technical Consultants across France and the UK, providing direction, managing escalations and developing the team through a period of significant change and adoption of new technologies. The role also contributes to client projects, with a strong focus on data migration, while identifying opportunities to leverage AI to improve the efficiency and quality of Technical Consulting. Success requires strong leadership, communication, structured problem-solving and the ability to operate effectively within a matrix organisation.

Responsibilities

• Lead and manage a team of Technical Consultants across France and the UK, providing coaching, direction, performance support and prioritisation.
• Develop and execute a clear 3–6-month plan for the team, balancing people priorities, project delivery, business requirements and changing technologies.
• Manage internal and client escalations, quickly identifying root causes, evaluating options and determining the appropriate route to resolution or further escalation.
• Drive the adoption and practical application of AI within Technical Consulting, identifying opportunities to improve productivity, problem-solving, technical delivery and client enablement.
• Act as a technical leader and contributor on client projects, working directly with clients to understand requirements and translate them into effective solutions.
• Oversee data migration and ETL activities, including data analysis, mapping, transformation, validation and resolution of complex migration issues.
• Support integrations between ANAQUA and other platforms or systems, including batch processes and software development where required.
• Work effectively within a matrix organisation, collaborating with Project Managers, Business Consultants, technical teams and wider stakeholders to coordinate priorities and communicate progress.

Qualifications & Experience

Managerial Requirements

• Proven people management and technical leadership experience, ideally managing consultants, technical specialists or implementation professionals in a customer-facing environment.
• Demonstrated ability to manage team priorities, performance, development and escalations, with the judgement to make decisions and know when to involve wider stakeholders.
• Strong communication and interpersonal skills, with experience managing client relationships and working effectively across a matrix organisation.

AI Experience

• Practical experience using AI tools, with an understanding of how AI can be applied to improve technical consulting and team productivity.
• Demonstrated curiosity and ability to identify and implement opportunities to incorporate new technologies and AI into existing ways of working.

Technical / Contributor Skills

• Strong technical background with C# and ASP.NET, alongside advanced SQL skills including queries, stored procedures and views, and a solid understanding of relational databases.
• Significant experience in data migration, ETL and data transformation; experience with K2View or comparable data migration tools is highly desirable.
• Experience with systems integration, software implementation or technical consulting, with the ability to analyse complex problems and communicate solutions to technical and business stakeholders.
• Intellectual Property experience is advantageous and training will be provided.