Job Description

Meet the Team

The Splunk Technical Assistance Center (TAC) is dedicated to building a safer and more digital world by supporting the industry’s leading security and observability platform. Our team functions as the frontline defenders for global enterprises, ensuring their critically important systems remain secure, reliable, and performant. We consist of high-performing, diverse technical experts who thrive in a collaborative environment that values authentic contributions and continuous learning. We are passionate about innovation and leveraging our "million data points" of experience to solve complex challenges together. Joining this team means contributing to a world-class support organization recognized as an amazing career destination.

Your Impact

As a Technical Support Engineer, you will serve as a frontline expert for our largest global enterprise customers. You will drive rapid resolution of critical Priority 1 incidents, perform deep-dive root-cause analysis, and collaborate with engineering teams to improve product stability while mentoring peers to elevate the team's overall technical capability.

• Manage and resolve high-priority support cases by performing complex troubleshooting and providing rapid, durable technical workarounds.
• Communicate technical progress clearly to global customers and internal leadership, ensuring transparency throughout the incident resolution lifecycle.
• Reproduce customer-reported defects in controlled lab environments and author detailed bug reports to accelerate engineering fixes.
• Document technical findings, diagnostic procedures, and solutions in internal knowledge bases to improve incident readiness and peer-to-peer learning.

Minimum Qualifications

• Possess a Bachelor’s degree in Computer Science, Engineering, Information Technology, or have work experience.
• Have 5 or more years of experience in an advanced technical support role supporting complex enterprise software applications.
• Demonstrate hands-on administrative and troubleshooting experience with UNIX/Linux (e.g., RHEL, CentOS) and Windows Server environments.
• Maintain proficiency in Python scripting, shell scripting (Bash), and Regular Expressions (Regex).
• Demonstrate technical knowledge of networking concepts, including TCP/IP, DNS, SSL/TLS, and HTTP/REST APIs.

Preferred Qualifications

• Possess professional experience with Splunk Enterprise, Splunk Cloud, or Enterprise Security (ES).
• Hold relevant industry certifications, such as Splunk Certified Admin or Architect, or equivalent Linux/Cloud infrastructure certifications.
• Demonstrate a background in business intelligence, observability, or large-scale data analytics.
• Exhibit the ability to maintain composure and focus in high-stress, critical situations.
• Demonstrate the ability to explain complex technical information clearly to diverse audiences, including executive leadership.

The working schedule for this role is Wednesday through Saturday, from 9:00 AM to 7:00 PM CST.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.