Job Type: Permanent
Application Deadline: 14 September 2026
Title: Technical Consultant - Service Now Architect
Department: Technology Infrastructure Services
Reports To: Service Now - Tech Product Owner
Level : Grade 5
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.
Service Now Platform Team is part of Enterprise Technology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT services, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like ITSM, IRM, HRSD, Employee Centre, Security Operations and Vulnerability Response Module, as well as business workflow capabilities.
This role in primarily to define goals and create the vision for projects while aligning with the business objectives which translates to a roadmap for execution. Own the product backlog by working continuously with our business to drive prioritization and identify dependencies that drive the development sequence.
Oversee development stages by planning, refining and reviewing all items in the sprint. Evaluate product progress at each iteration and determine the forward direction. Also should understand different Service Now applications including the ITSM/HRSD/Vulnerabilty Response module and Employee centre within Service Now. The developer will be involved across the SDLC including requirement gathering, design, development, unit and functional testing and delivering solutions to production. This will involve both strategic initiatives and incremental improvements and delivering to the requirements to client expectation. The role will act as a Trusted Advisor for technical aspects of Service Now to the Service Now product owners and other customers.
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.9 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $893.2 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers, and wealth managers, to private individuals.
Our Global Platform solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $625.4 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
*Data as of 31 December 2024.
