Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Your role:

• Provide technical recommendations that best suit the environment based on customer requirements,support the transition from a break fix operating model toacustomer solutionsfocusedoperatingmodelDrive continuous improvement of implementationmethodologyand service offerings; actively supportto implementservice strategies to achieve customer loyalty.

• Activelyparticipateas a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partnersCoordinate project resources and tasks, enabling team members to focus on customer deliverables.

• Perform all administrative duties within established Philips, State, and Federal regulatory requirements andtimeframesincluding timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperworkAdhere toestablishedtraining, quality, and safety requirements.

• Install complex, multi-phased systemscomprisedof IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions)Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.

• Travel across the specified geography is requiredThe average driving time is 1-4 hours daily and may exceed 50% at timesOccasional overnight stays and travel by air and/or train may berequired

You'rethe right fit if:

• You’veacquired1+yearof professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environmentExperience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

• Your skills include networkconfiguration and/ortroubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (orrequiredto obtain within12months from beginning of employment).

• You have a bachelor’s degreeincomputer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Serviceposition.

• Youmust be able to

• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

• Wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and wewon'tstop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits

Ifyou’reinterested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here

Philips TransparencyDetails

The hourly pay range for this position in KY is $29.00 to $45.00, plus overtime eligible.

This is an hourly pay position withovertimeeligibilityThis role also includesfield serviceincentivebonus plans,on-callpay,companyfleet/car, training, and advancement opportunitiesThe actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs,geographicallocation, and internal equity.

In addition, other compensation, such as anannual incentiveplan,field serviceincentive bonus, salescommissionor long-term incentives may be offeredEmployees are eligible toparticipatein our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much moreDetails about our benefits can be found here