Job Description

Reflexive Concepts is seeking a seasoned Technical Consultant II to join our growing team!

You will lead the Mission Management team, a small team supporting customers integrating with Enterprise and IC Attribute and Authorization services — helping development teams understand how to integrate with and resolve issues in REST services, and supporting end users whose accesses are being granted or denied incorrectly. You will use JIRA for ticket management and provide support through email, chat, and phone. The ideal candidate is an analytical thinker who enjoys solving puzzles and problems.

Qualifications:

• Ten (10) years of technical consulting or systems engineering experience
• Bachelor's Degree or higher in Computer Science, Engineering, or a related technical field
  • An additional four (4) years of technical consulting or systems engineering experience may be substituted for the degree, for a total of fifteen (15) years

Required:

• Extensive experience with customer ICAM solutions
• Extensive experience resolving issues with customer ICAM solutions
• Online and telephone customer support
• LDAP directories
• SQL and basic database querying
• RESTful services
• Public Key Infrastructure (PKI)
• Ticket tracking systems (e.g., JIRA, Redmine)

Desired Skills:

• Must be able to work in a collaborative environment, with minimal supervision
• Ability to analyze system applications and perform troubleshooting
• Ability to understand and communicate complex software systems
• Ability to modify Confluence pages and write technical documentation to support customers
• Ability to assist with educating and training customers on software capabilities
• Ability to assist with understanding and defining customer needs
• Ability to work independently