Job Description

Successful consultants will deliver Adobe Success Accelerators across Adobe CX Enterprise solutions, helping enterprise customers improve technical readiness, solution adoption, optimisation, and strategic use of Adobe technologies. Consultants will work within client's Field Engineering organization and engage directly with customers using Adobe methodologies, delivery frameworks, and quality standards.

The consultant will work within client's Field Engineering organisation, delivering structured advisory engagements, known as Success Accelerators, to Adobe Ultimate Success customers.

• Conduct customer discovery and assessment workshops

• Analyse customer environments, technical challenges, and business objectives

• Deliver accelerator engagements using Adobe-approved methodologies and playbooks

• Produce assessment reports, recommendations, roadmaps, and other customer deliverables

• Present findings and recommendations to technical and business stakeholders

• Collaborate with Adobe CSMs, TAMs, and Field Engineering teams

• Manage multiple concurrent customer engagements while maintaining high delivery quality standards

Typical accelerator engagements may cover Technical Readiness, such as Troubleshooting’s, Solution Optimisation, Implementation and Go-Live Readiness, Upgrade or Migration Readiness, Adoption and enablement.

Required expertise: Adobe Experience Platform (AEP), plus experience across at least two of RTCDP, Adobe Journey Optimizer (AJO), or Customer Journey Analytics (CJA).

Candidates should demonstrate practical customer-facing consulting or advisory experience involving data ingestion, identity management, audience segmentation, activation, and enterprise data architecture.

• Experience delivering technical consulting, advisory, or professional services engagements for enterprise customers

• Strong functional and technical expertise within the relevant Adobe solution track

• Proven ability to conduct structured assessments and discovery engagements

• Experience developing written recommendations, assessment reports, or roadmap deliverables

• Strong communication and presentation skills for technical and business audiences

• Ability to work independently and manage multiple concurrent customer engagements

• Willingness to work within Adobe delivery methodologies, systems, and engagement processes

• Adobe certifications relevant to the proposed solution area

• Experience delivering services within subscription-based or customer success models

• Familiarity with short-form advisory or accelerator-style consulting engagements

• Understanding of enterprise data privacy and regulatory considerations, including GDPR

• Experience supporting customers across EMEA markets

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.