Join a
Team Powering the Future of Property Technology

The Staff Pad has partnered with a reputed and leading
provider of property technology solutions we are looking for resourceful,
articulate and versatile Technical Client Support Representatives for their
service center team located in Houston, TX.

At the organization, technology is more than
connectivity — it’s how people experience where they live, work, and travel.
For more than 45 years, they have helped hotels, resorts, multifamily
communities, and master-planned properties deliver seamless digital experiences
through innovative technology solutions and exceptional support.

If you’re tech-savvy, customer-focused, a passionate
problem-solver, thrive in fast-paced environments, enjoy helping people every
day and ready to build a long-term career in technology support, this could be
the perfect opportunity for you.

What You’ll Do

As a Technical Client Support Representative, you’ll
be the trusted first point of contact for customers needing technical
assistance. You’ll troubleshoot issues, guide users through solutions, and
ensure every interaction leaves customers feeling supported and confident.

This is a full-time non-exempt position to provide technical
support to internal and external customers.

In this role, you will:

• 
  Deliver exceptional technical
  support via phone, email, and web-based channels
• 
  Take ownership of technical issues
  from first contact through resolution
• 
  Troubleshoot hardware, software,
  streaming, and connectivity issues
• 
  Apply active listening and critical thinking skills to identify
  effective hardware and software solutions.
• 
  Guide customers through advanced
  technical solutions with patience and professionalism
• 
  Document customer interactions and
  resolutions accurately within ticketing systems
• 
  Deliver accurate and effective responses to technical questions and
  concerns
• 
  Keep customers informed with timely updates on
  ticket status
• 
  Assess and determine the appropriate level of
  issue escalation
• 
  Collaborate with teammates to
  continuously improve service quality and technical expertise
• 
  Identify root causes, deliver
  timely and effective solutions, and implement preventative measures when
  applicable.
• 
  Help create positive customer
  experiences, even in high-pressure situations

What Makes You a Great Fit

This role is ideal for individuals who combine
technical curiosity with exceptional communication skills. Candidates with
experience in technical support, customer service, or call center environments
are especially well-suited, as success in this position requires adaptability,
reliability, and a strong willingness to learn.

Preferred Qualifications:

• 
  3+ years of technical customer
  support or call center experience
• 
  Strong troubleshooting and
  analytical thinking skills
• 
  Excellent verbal, written
  communication and customer service skills
• 
  Ability to multitask, manage time
  effectively, work independently, as part of a team and manage multiple
  cases effectively
• 
  Professional, positive, and
  customer-focused mindset
• 
  Familiarity with media and
  entertainment technologies is a plus, including:
• 
  Commercial TVs
• 
  Streaming devices
• 
  Set-top boxes
• 
  Cable and satellite systems
• 
  Comfortable learning new
  technologies and requisite communication skills in a fast-changing
  environment
• 
  Strong proficiency in basic
  computer applications, systems, and technical tools.

Schedule and Attendance expectations

• 
  Strong attendance and punctuality are
  essential in this 24/7 call center role
• 
  Employees are expected to remain
  available and complete scheduled shifts
• 
  Holiday, weekend, weather-related, and
  rotating shifts may be required
• 
  Overtime
  may be required based on business needs

What You Can Expect

In this role, employees are supported through a
workplace culture centered on professional growth, collaboration, and overall
well-being.

Perks & Benefits Include:

• 
  Competitive hourly pay
• 
  Opportunity for additional pay
  increases (up to $2/hour after 90 days based on performance)
• 
  Comprehensive health benefits: Medical, Dental, Vision, Life Insurance and Short & Long-Term Disability
• 
  401(k) with employer match
• 
  Paid time off + 9 company-paid
  holidays
• 
  Flexible shift opportunities
  including weekday and weekend schedules
• 
  Stocked breakroom with snacks and
  beverages
• 
  Discounted gym memberships through
  health providers
• 
  Career growth opportunities within
  a stable and innovative technology company

We’re looking for dependable team members who take
pride in being reliable, responsive, and ready to support customers whenever
they need us.

Build Your Career with a Company That’s Connecting
the Future

In this role, you’re not just answering support
calls — you’re helping deliver the technology experiences people rely on every
day. If you enjoy solving problems, learning new technologies, and making a
real impact, we’d love to hear from you.