Job Description

Technical Claims Consultant – Commercial Liability

Manchester

The Role:

Direct Line Group is evolving, and our Commercial Claims function is at the heart of that transformation. As a Technical Claims Consultant within our Commercial Liability Direct team, you will manage complex and high‑value liability claims while acting as a trusted technical expert across the business. You will play a key role within our Large & Complex Loss Specialist Claims function, helping to deliver fair outcomes, technical excellence and continuous improvement in claims handling.

What you'll be doing:

• Managing a portfolio of complex and high‑value Employers’, Public, Disease and Product Liability claims within delegated authority

• Leading detailed investigations, instructing external experts, and confirming indemnity positions through robust policy analysis

• Working closely with solicitors and counsel on liability assessment, litigation strategy and policy interpretation

• Negotiating fair, timely and commercially appropriate settlements while balancing legal and customer outcomes

• Acting as a technical specialist, coaching colleagues and contributing to continuous improvement in claims strategy and processes

What you'll need:

• Proven experience handling complex commercial liability claims, including EL, PL, Disease and Product Liability

• Strong technical knowledge of common law, liability principles and insurance legislation

• Experience managing higher‑value or complex losses with confident decision‑making within authority

• Ability to coach, mentor or provide technical guidance to develop others’ capability

• Excellent analytical, communication and negotiation skills, with confidence influencing senior stakeholders

Ways of Working

Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues typically spend at least 50% of their time in the office to collaborate, learn and connect.

Benefits

We recognise we wouldn’t be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:

• Employer contributed pension

• Annual company bonus

• Discounts on insurance products

• Generous holiday allowance

• Flexible benefits package including optional health and dental insurance

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that goes beyond financial rewards, supporting real choice, flexibility and work‑life balance. Our benefits are about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a major strength. We are proud to be one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed.

We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.

Direct Line Insurance Group is now owned by Aviva Plc If you are successful, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE From that date, some terms and conditions of employment will change, including bonus and pension arrangements.