Nokia

Technical Care Trainee

Nokia  •  Portuguese Republic (Onsite)  •  5 days ago
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Job Description

As a Technical Care Trainee, you will learn how to support technical activities related to software, hardware, and network operations. You will work closely with experienced professionals, gaining practical knowledge in optical transport technologies, troubleshooting, and customer support. This program is designed for individuals beginning their careers and interested in developing expertise in telecommunications.

  • Learn to analyze and troubleshoot real technical issues in Nokia optical network products
  • Support hands-on troubleshooting tasks, including log review and basic debugging
  • Assist with lab testing, helping reproduce customer scenarios in a controlled environment
  • Contribute to technical documentation, knowledge articles, and process updates
  • Help prepare technical reports and incident summaries to understand full support workflows
  • Grow your technical skills through structured training, mentoring, and teamwork in a multicultural environment.

You have:

  • A Bachelor’s degree in Telecommunications, Electronics, Computer Networks, Electrical Engineering, Computer Science, or a related field.
  • Basic understanding of networking concepts (LAN/WAN) and interest in optical networks (SDH, DWDM, OTN).
  • Familiarity with IP networking fundamentals or basic scripting.
  • Excellent communication skills and fluency in English.

It would be nice if you also had:

  • Internship or project experience in telecommunications, networking, or lab testing.
  • Interest in optical transport technologies such as DWDM, OTN, or GMPLS.
  • Some exposure to customer support or technical assistance
  • Motivation to grow into roles that involve customer interaction or on‑call rotation in the future.
Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia

Nokia

About Nokia

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile, and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Advanced connectivity is key to enable the opportunities of AI – opening new doors for us and our customers. Once known for connecting people, our technology is now essential to connecting intelligence.

Our priority is to deliver superior performance with the trust and security our customers need and we’re a committed innovation partner, shaping the future of connectivity.

For our latest updates, please visit us online www.nokia.com

To view open positions and to apply, please visit: www.nokia.com/careers

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Espoo, FI
Year Founded
Unknown
Website
nokia.com
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