Flight Centre Travel Group

Technical Business Analyst Manager

Flight Centre Travel Group  •  Ho Chi Minh City, VN (Onsite)  •  2 days ago
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Job Description

At Discova, we're delivering one of our most ambitious transformation programs, and we're looking for an exceptional Technical Business Analysis Manager to help make it happen. This is more than a people leadership role. It's an opportunity to influence how technology solutions are designed, prioritised, and delivered across a complex, multi-country business.

You will lead a team of Business Analysts, establish best-in-class BA practices, and become the trusted bridge between business vision and technical delivery. Your work will directly impact how our teams operate, how our customers experience our products, and how successfully we deliver strategic change across the organisation.

If you're passionate about transforming ambiguity into clarity, building high-performing teams, and driving meaningful business outcomes, we'd love to hear from you.

KEY RESPONSIBILITIES

  • Lead and elevate the Business Analysis function across Discova's strategic transformation program.
  • Establish quality frameworks, governance standards, and best practices that drive successful delivery outcomes.
  • Ensure business requirements are clear, testable, traceable, and aligned to technology architecture and delivery objectives.
  • Partner with Product Owners, Architects, Technical Leads, Test Leads, and vendors to drive alignment and informed decision-making.
  • Guide discovery, analysis, prioritisation, and change management activities across multiple workstreams.
  • Identify risks, dependencies, assumptions, and scope impacts before they become delivery challenges.
  • Champion process excellence across business, data, integration, and operational readiness activities.
  • Coach, mentor, and inspire a team of Business Analysts to deliver outstanding outcomes.
  • Facilitate senior stakeholder discussions and influence strategic decisions across business and technology teams.
  • Support successful testing, release readiness, deployment, and operational handover activities.
  • Champion continuous improvement and help build a high-performing BA community across Discova.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

We're looking for someone who brings:

  • 8+ years of Business Analysis experience within technology, digital transformation, ERP, CRM, or software delivery environments.
  • 3+ years leading, coaching, or managing Business Analysts.
  • Experience delivering complex, integration-heavy programs across multiple stakeholders, vendors, and systems.
  • Strong expertise in requirements management, stakeholder engagement, process modelling, and traceability.
  • Experience working across Agile, hybrid, and structured delivery environments.
  • Ability to translate complex business needs into practical, scalable solutions.
  • Strong facilitation, communication, negotiation, and people leadership skills.

Highly regarded:

  • CBAP, CCBA, PMI-PBA, BCS Business Analysis, or equivalent qualifications.
  • Microsoft Dynamics 365 experience.
  • Exposure to APIs, systems integration, automation, and data migration initiatives.
  • Experience within travel, tourism, hospitality, or customer-centric service industries.

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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