Fonemed is redefining how individuals and healthcare organizations connect through secure, cloud-native technology. Our Florizel platform supports a wide range of digital health services and solutions, empowering virtual care delivery across the globe.
We’re seeking a Technical Business Analyst to bridge the gap between clinical and business stakeholders and our software development and quality assurance teams. In this hands-on role, you will translate clinical workflows and business needs into clear, actionable requirements, Jira user stories, acceptance criteria, functional specifications, and test cases that support effective software development and delivery.
Reporting to the Manager of Software Development and Architecture, this role will work closely with development and clinical teams to define, and document foundational requirements of technical solutions often amid quickly evolving or loosely defined criteria.
Key Responsibilities:Collaborate with internal stakeholders and external customers to gather, analyze, and clarify business, clinical, and technical requirements, particularly during new client implementations or the development of new capabilities.Develop & document business requirements and clinical workflows and translating them into clear, actionable functional specifications, Jira user stories, and acceptance criteria to guide software development.Create and maintain comprehensive documentation of business processes, system workflows, data flows, integrations, and technical dependencies.Identify and proactively address gaps, ambiguities, risks, dependencies, and scope changes throughout the software development lifecycle.Support QA teams in developing test scenarios, clarifying requirements, investigating defects and validating delivered functionality against acceptance criteria.Participate in Agile development activities, including backlog refinement, sprint planning, sprint reviews, and retrospectives.Collaborate with developers and cloud architects to understand technical constraints involving APIs, system integrations, data, and AWS cloud services.Incorporate applicable healthcare privacy, security, compliance, and patient safety considerations into requirements and technical documentation.Leverage AI tools to improve the efficiency and quality of requirements analysis, documentation, user story development and test case creation while validating outputs and adhering to organizational security and privacy policies.
Qualification & ExperienceDegree or diploma in Computer Science, Information Systems, Business Analysis, Health Informatics, or a related field.3+ years of experience in business analysis, technical analysis, or a related role within a software development environment.Exceptional written communication and documentation skills, with the ability to translate complex business and technical concepts into clear, actionable specifications.Demonstrated proficiency in requirements gathering, stakeholder engagement, business process analysis, and workflow documentation.Experience writing user stories, acceptance criteria, functional specifications, and supporting test cases.Experience supporting user acceptance testing (UAT), investigating defects, and collaborating with software development and QA teams.Hands-on experience using AI tools to develop and refine requirements, documentation and user stories.Proficiency with Jira and Confluence, or comparable software development management and collaboration platforms.Experience working within Agile/Scrum methodologies and a solid understanding of the software development lifecycle (SDLC).Experience creating process flows and technical diagrams using Lucidchart, Mermaid, or similar platforms.Working knowledge of REST APIs, JSON, and system integrations, with the ability to understand and document technical requirements.
Preferred QualificationsExperience in healthcare, telehealth, or clinical software environments.Experience in a Business Analyst role supporting AI initiatives, including requirements gathering, use case definition, and integration of AI capabilities into business processes and software solutions.Familiarity with healthcare interoperability standards such as HL7/FHIR.Working knowledge of AWS cloud services and cloud-based application architectures.Familiarity with healthcare privacy and regulatory requirements, including HIPAA, PIPEDA, and applicable provincial health information privacy legislation.Familiarity with industry security and compliance frameworks and standards, such as SOC 2, NIST, and ISO/IEC 27001.
Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals.
Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients.
Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia.
The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals.
At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves.
We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals.
