Job Description

An established sports retail and e-commerce company is hiring a Technical Business Analyst to sit between the Product Owner, business stakeholders, and the dev team. This is a support role, not a Product Owner seat, the goal is to remove ambiguity so developers spend their time building instead of chasing down what a ticket actually means.

What you'll do

Run workshops and stakeholder interviews to turn high-level requests into clear, actionable requirements
Write user stories and acceptance criteria in testable formats (Given/When/Then)
Break large features into developer-ready tasks and support backlog grooming
Serve as the first point of clarification for developers instead of routing every question back to the business
Work with QA to make sure test cases actually match the acceptance criteria
Flag edge cases, dependencies, and integration risks before they hit development
Maintain documentation, workflows, and user flows so the team isn't relying on tribal knowledge

What you need

Experience as a Business Analyst or Technical Analyst on software development projects
Strong grasp of Agile (Scrum, Kanban)
Comfortable writing user stories and testable acceptance criteria
Hands-on with Jira, Azure DevOps, or similar backlog tools
Can build user flows or process diagrams in Figma, Lucidchart, or Miro
Working knowledge of web application architecture, LAMP stack familiarity is a plus
Sharp attention to detail, good at catching gaps before they become dev problems

Nice to have

Experience working with QA on test plans or UAT
Familiarity with UML or BPMN diagrams
Exposure to API-driven systems or e-commerce platforms
Experience working across multiple stakeholders on complex integrations

About Knak Digital

At Knak Digital, we're your professional recruitment and search partner for the Mid Atlantic region, delivering talent in technology, sales (GTM), and marketing. As a certified Woman-Owned Small Business (WOSB) through WBENC and a state-certified MBE/DBE/SBE through MDOT, we create exceptional candidate journeys and strengthen employer brands.

Talent Solutions:

🔸Strategic Placement: Elevating your employer brand through executive search that attracts and secures permanent talent.

🔸Contract Solutions: Flexible contract staffing designed to enhance your candidate experience during high-volume or specialized project needs.

🔸Embedded Talent Partner: Seamlessly integrated recruiting solution, specially crafted for SMBs seeking authentic employer brand development.

Our Approach:

🔸Experience-Driven: Creating candidate journeys that strengthen your talent brand.

🔸Results-Focused: Delivering measurable impact through transparent, authentic partnerships.

🔸Brand-Building: Enhancing your employer value proposition to attract top talent.

🔥Ready to transform your talent acquisition strategy?

Partner with us for:

🔹Technology: UX, Software Engineers, Developers, QA, BI, Data Analytics, DevOps, Mobile, Product/Project, Tech Writing, Cybersecurity, AI/ML

🔹Sales (GTM): Product, Customer Success, BDR/SDR, Capture, Proposal Writing

🔹Marketing: Graphic, Web, and UI Design, Branding, PR, Social Media (SEO/Paid), Programmatic, SEM, Native, Email, Copywriters, Art/Creative Direction, Content, Client Services

🔹All Levels: From C-suite executives to emerging leaders

🔹Industries: Technology/SAAS, Government, Nonprofit, Healthcare, Hospitality, Edtech, Finance, Retail/CPG, Martech, Advertising, GovCon

Specialties: Employer Brand Development | Strategic Talent Acquisition | SMB-Focused Solutions | Candidate Experience Design | Social Recruiting

Industry

HR & Recruiting

Company Size

Unknown

Headquarters

Mount Airy, Maryland

Year Founded

2015

Website

knakdigital.com

Social Media