Job Description

Company:

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 54,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at https://www.wtwco.com/en-us.

About the team:

The Individual Marketplace (IM) team supports people in the U.S. who need to purchase health coverage outside employer-based plans. It provides a seamless experience through Via Benefits, combining digital tools with licensed advisors to guide individuals—active employees, retirees, or those unaffiliated with an employer—through important health‑coverage decisions. IM helps employers offer greater choice, predictable costs, and reduced risk while ensuring individuals receive personalized, confidence‑building support throughout key life transitions.

The Technical Business Analyst partners with product, business, engineering, and data teams to define functional and technical requirements, support Agile delivery, and ensure solutions meet regulatory, operational, and user needs.

Role:

• Elicit, analyze, and document business and system requirements.
• Translate needs into user stories, acceptance criteria, process flows, and requirement documentation.
• Act as a bridge between business, engineering, and data/AI teams to ensure feasibility and alignment.
• Analyze end‑to‑end processes, integrations, and data flows.
• Participate in solution reviews, demos, release readiness

Requirements:

• B.Sc / B.E. / B.Tech degree in Computer Science or related field.
• 3–5 years as a Business Analyst / Technical Business Analyst on web, mobile, or enterprise products.
• Strong requirements analysis, documentation, and stakeholder communication skills.
• Working knowledge of APIs, integrations, system architecture, and data concepts.
• Experience with Agile/Scrum and tools such as Jira or Azure DevOps.
• Exposure to healthcare, benefits, insurance, or banking systems preferred.
• Experience supporting Artificial Intelligence‑enabled or automation solutions.
• Understanding Artificial Intelligence lifecycle basics: data inputs, outputs, confidence levels, limitations

BSc/BTech/BE degree in Computer Science, Engineering, or a relevant field.

The Application Process

• Stage 1: Online application review

• Stage 2: Live video or in-person interview (round 1)

• Stage 3: Live video or in-person interview (round 2)
• Stage 4: Offer & onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com