Job Description

Location: Middletown, PA
Position Type: Mostly Remote
Hybrid Schedule: Onsite as needed
Contract Length: Long-term with annual extensions


This role serves as a Technical Business Analyst responsible for leading requirements gathering, business process reengineering, and solution delivery across complex enterprise systems, with a strong focus on financial operations and customer-facing platforms. The position collaborates closely with business and technical stakeholders to translate needs into actionable deliverables, ensuring successful implementation, testing, and continuous improvement of integrated solutions.

Duties:

• Perform Business Analyst activities supporting planning and requirements gathering phases of projects
• Facilitate stakeholder meetings to elicit As-Is process flows, business requirements, and operational needs
• Analyze and compare current business processes against industry best practices to identify improvement opportunities
• Recommend future-state processes aligned with organizational objectives and system capabilities
• Translate requirements into Service Blueprints, Business Process Flow diagrams, Agile Features, and User Stories
• Support development of technical specifications and solution designs in collaboration with development teams
• Enter, manage, and track deliverables within Azure DevOps (ADO), including Blueprints, Features, and User Stories
• Visually model business processes and workflows to support stakeholder understanding and solution design
• Conduct feasibility studies and assess existing systems for optimization opportunities
• Define and document KPIs, including business rules, ownership, and data sources
• Build and maintain strong relationships with stakeholders, including business owners, technical teams, vendors, and sponsors
• Stay current on industry trends and emerging technologies to recommend innovative solutions
• Partner with development teams to ensure successful solution implementation and alignment with requirements
• Ensure project work aligns with PMO standards, methodologies, and governance practices
• Develop and execute test scenarios, scripts, and plans to validate system functionality and requirements
• Provide training and support to end-users and stakeholders during and after implementation
• Create, maintain, and manage comprehensive project and system documentation
• Apply critical thinking and problem-solving skills to address complex business and technical challenges
• Lead and participate in project team activities related to enterprise system initiatives
• Work independently to complete assigned tasks and deliverables
• Follow established organizational standards, policies, and procedures
• Utilize a variety of tools and technologies to perform job responsibilities
• Perform additional duties as assigned to support project and organizational objectives

Required Skills:

• 3+ years of experience as a Business Analyst or Technical Analyst in a technology-driven environment
• Experience as a Business Analyst supporting projects of various sizes and subject matter within the government/public sector, ideally across at least three technical areas
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Proficiency in business analysis tools and techniques
• Experience with data analysis and visualization tools such as SQL, Excel, and Figma
• Proficiency in Microsoft Office 365 applications including Teams, Word, Excel, and PowerPoint, as well as Microsoft ADO Testing Module
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field

Preferred Skills:

• Familiarity with project management tools such as MS Project