Job Description

BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential, achieve amazing results, and advance the mission of our Federal Government. We do this by providing an environment that fosters growth, innovation, collaboration, and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase, federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nation’s most critical objectives.

BridgePhase is seeking a Technical Business Analyst / Customer Liaison to join our team supporting the Department of Homeland Security (DHS). This role serves as the critical bridge between federal stakeholders, end users, and technical delivery teams, combining deep requirements analysis expertise with strong customer engagement and communication skills. The ideal candidate excels at translating complex business needs into actionable technical requirements while ensuring stakeholder priorities, feedback, and expectations are clearly understood and addressed throughout the development lifecycle. This is a remote position.

In this position, you can expect to:

• Analyze and document complex business and technical requirements for system enhancements
• Serve as the primary point of contact between end users, federal stakeholders, and the development team
• Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
• Translate business needs into detailed functional and non-functional requirements
• Develop user stories, acceptance criteria, process flows, and workflow documentation
• Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
• Conduct gap analysis between current system capabilities and future state requirements
• Trace requirements through design, development, testing, and deployment phases
• Document customer needs, issues, and enhancement requests in actionable formats
• Collaborate with technical architects and developers to ensure feasibility of proposed solutions
• Support backlog refinement and provide ongoing clarification on requirements
• Coordinate and support user acceptance testing and stakeholder validation activities
• Track and communicate the status of customer requests, enhancements, and development initiatives
• Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
• Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
• Support change management initiatives and adoption activities
• Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
• Interface regularly with federal stakeholders to communicate progress, risks, and outcomes

As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.

Preferred Experience and Qualifications:

• At least 8 years of total professional experience with 5+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
• Prior or current experience supporting government programs (GovCon experience required)

Strong technical and functional expertise in:

• Requirements elicitation, analysis, and documentation methodologies
• Stakeholder engagement and relationship management in complex organizations
• User story development and acceptance criteria definition
• Business process modeling and workflow analysis
• Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
• Customer communication and engagement strategies
• Gap analysis, impact assessment, and prioritization techniques
• Facilitation of workshops, meetings, and feedback sessions
• Agile requirements practices and backlog management
• Requirements traceability and validation

Demonstrated ability to:

• Break down complex problems into clear, actionable requirements
• Translate technical concepts into accessible language for non-technical audiences
• Build trust and credibility with diverse federal stakeholder groups
• Identify conflicts, ambiguities, and gaps in requirements or customer needs
• Balance stakeholder expectations with technical and operational constraints
• Synthesize information from multiple sources into cohesive documentation
• Manage competing priorities while maintaining professionalism under pressure
• Work independently on ambiguous or evolving problem spaces

Working knowledge and familiarity with:

• Content management systems and information sharing platforms
• Drupal or similar content management systems
• Web application architecture and functionality
• User experience and accessibility principles (Section 508, WCAG)
• Software development lifecycle (SDLC) methodologies
• Testing methodologies and user acceptance testing coordination
• Federal IT governance and compliance requirements
• Federal security requirements (FedRAMP, FISMA, NIST)
• API integrations and data integration patterns
• Cloud architecture concepts (AWS preferred)

Nice to Have (Strong Plus):

• Hands-on experience supporting Drupal-based platforms or enterprise content management systems
• Experience supporting mission-critical or enterprise-scale information sharing systems
• Experience facilitating stakeholder engagement across multiple federal offices
• Active or prior DHS clearance

While we've outlined our ideal candidate, we recognize that talent comes in many forms. If you don't check every box but bring strong analytical skills, exceptional communication abilities, and a passion for supporting impactful government systems, we strongly encourage you to apply. We value professionals who demonstrate curiosity, adaptability, and a commitment to delivering clarity and value in complex environments. Our team thrives on diverse perspectives and experiences.

About Our Company:

At BridgePhase, our values shape our culture and guide our actions. We act with integrity, honesty, and respect—earning trust and fostering collective success. We are critical thinkers and problem solvers, driving innovation and positive disruption to solve hard challenges at speed and scale. Our work is characterized by courage, compassion, commitment, and teamwork. We apply disciplined engineering principles and a proven agile approach to deliver flexible, simplified, durable, and high-performing solutions with lasting impact. Additionally, we invest in our communities through strategic charitable initiatives, empowering our employees to make meaningful contributions to causes they are passionate about.

Our Benefits:
We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Some of the perks our team enjoys include:

• Competitive compensation that reflects your skills and impact
• Multiple bonus programs rewarding performance, company growth, and employee referrals
• Flexible PTO with 20 days to use when you need them
• All federal holidays paid to help you truly recharge
• Paid sick leave because health always comes first
• 100% paid parental leave
• 401(k) with 6% match and no vesting period
• Top-tier medical, dental, and vision plans with low out-of-pocket costs
• Short- and long-term disability and life insurance included
• Pet insurance to support your four-legged family
• Annual professional development budget for training, certifications, and conferences
• Two paid community service days for causes that matter to you
• Social pod budget to connect with teammates wherever you live