Job Description

The Technical Business Analyst - I&A is responsible for analyzing business functions and process requirements to accomplish project objectives. This position works closely with operational management, IT teams, and clients to develop and document business processes, translate requirements into deliverable systems, and support the integration of technology with business operations. The Technical Business Analyst supports project execution through needs assessments, requirements gathering, process modeling, and user acceptance testing, ensuring effective communication and problem resolution throughout the project lifecycle.

Job Duties

• Works with operational management to establish scope, deliverables, and resource requirements
• Conducts needs assessments and requirements gathering, developing business process models to meet project goals
• Coordinates with IT to support systems development, including development of user stories and user acceptance testing
• Supports training of staff members and provides guidance for the use of project systems
• Resolves issues and solves problems throughout the project lifecycle
• Integrates systems, programs, and applications with business operations and services
• Communicates projects’ progress, problems, resolutions, and other business concerns to stakeholders in a clear, accurate, and timely manner
• Develops tools and best practices for project execution
• Performs root cause analysis and recommends solutions
• Learns and adapts to new technologies quickly
• Other duties as required

Supervisory Responsibilities:

• No formal supervisory oversight; may be expected to guide or mentor other team members as business needs indicate

Qualifications, Knowledge, Skills and Abilities

Education:

• High school diploma or equivalent, required
• Bachelor’s degree in technology, project management, accounting, or business discipline, preferred

Experience:

• Five (5) to seven (7) years of experience as a Business Analyst or Project Manager, demonstrating progression in complexity, scope, and number of projects managed, required

Certifications:

• Certified Business Analysis Professional (CBAP) or equivalent certification, preferred
• Project Management Professional (PMP),preferred

Licensure:

• N/A

Software:

• Proficiency in business analysis and project management tools (e.g., Confluence, Jira, Asana, ClickUp, Monday.com, Aha!, or Azure DevOps), required
• Experience with Microsoft Visio, preferred
• Proficiency in Microsoft SQL, Power BI, and SSRS, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Passion for solving customer challenges with a positive attitude
• Excellent written and verbal communication skills
• Strong analytical and organizational skills
• Ability to think creatively and perform root cause analysis
• Ability to manage multiple priorities and projects
• Ability to work independently and as part of a team
• Ability to adapt quickly to new technologies
• Commitment to continuous improvement and operational excellence
• Willingness to travel as required