Job Description

Chubb is one of the world's largest insurers - and right now, our Australian technology team is in the middle of something genuinely exciting: a full-scale digital transformation of commercial insurance, built product-led, agile, and from the ground up.

We're looking for a Technical Business Analyst, to bridge the gap between technical delivery teams and business stakeholders within the Commercial Insurance (CI) Transformation program. You will translate complex technical requirements into detailed user stories, perform QA validation on delivered features, and ensure alignment between global platform designs and Australian business needs.

This role is critical to ensuring our technology solutions deliver real business value. You will facilitate requirements workshops, manage traceability from business need through to delivered solution, and serve as the quality gate for every feature delivered by the squad.

Key Responsibilities:

• Elicit and document technical requirements as user stories with detailed acceptance criteria.
• Perform QA on completed user stories including functional testing and UAT coordination.
• Create technical specifications, process flows and data flow diagrams.
• Facilitate requirements workshops with developers, architects and business stakeholders.
• Analyse global platform documentation and adapt specifications for Australian implementation.
• Manage requirements traceability from business need through to delivered solution.
• Support integration testing between platform components across the transformation ecosystem.
• Produce release notes and technical documentation for each delivery increment.

What we're looking for:

• 3+ years as a Technical Business Analyst in software delivery environments (Insurance or Financial Services Industry experience preferred).
• Strong experience writing user stories with clear, testable acceptance criteria with demonstrated use of AI tools or embedding AI in user stories and test cases.
• QA/testing experience including test case design and UAT facilitation.
• Proficiency with Jira/Confluence or similar delivery and documentation tools.
• SQL querying ability for data validation.
• Understanding of Agile/Scrum delivery frameworks.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Desirable:

• Experience with integration platforms or API management tools.
• Experience with BPM/workflow platforms.
  

Why Chubb?

• Be part of a Transformation program that will set the scene for other countries Globally!
• Join a leader in Insurance and work with a talented team of experts.
• Opportunities to network and collaborate globally
  

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