Join our Team

About this opportunity:

Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.

What you will do:

Application L2 Production support Including but not limited to:

• Monitoring of the production system & ensuring its performance and stability
• Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
• Trouble Tickets resolution – Resolve day to day customer issues
• Coordination with IT/network teams to resolve any operational or functional issues
• Responsible for answering adhoc requests from various teams
• Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
• Analyse and Automate Healthchecks, Performance metrics related data extraction etc
• Deploy CRs on production environments and ensure smooth system performance
• Folow ITIL processes and exhibit expertise in Incident, Problem and change management
• Ensure SLA compliance for application and trouble tickets
• Proactive competence development of self in new solution areas & certifications
• Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

The skills you bring:

Must Haves:

1. Hands-on experience in troubleshooting enterprise SOAP/REST API-based applications running on OpenShift Container Platform (OCP).
2. Proficient in HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.
3. Proficient in Kibana/grey-log analysis for API transaction tracing, exception analysis, production incident investigation, application defect, and Root Cause Analysis (RCA).
4. Collaborate with cross-functional teams to resolve complex production issues, support application deployments, and ensure stable and reliable service delivery.

Good to have:

• Understanding of an APK Support (versed with supporting a hand-held Tablet based application) for both android and apple devices.
• Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway etc.
• Knowledge of deployment and maintenance of web-based applications
• Strong knowledge of Linux command-line environment
• Experience in web application development and support
• Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
• Strong learning and time management skills
• Team player capable of working independently
• Should be willing to work in 24*7 environment
• Good communication skills

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”