Job Description

Join our Team

About this opportunity:

We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

What you will do:

• Develop and maintain automated solutions with a keen eye for potential problem sources.
• Drive continuous improvement in our recovery processes.
• Provide expert insight and knowledge to our support team and automated operations unit.
• Share your domain expertise with the analytics and automation team to bolster case development and analysis.
• Initiate and manage the change introduction impact analysis process.
• Coordinate with external suppliers/partners in case of incidents.
• Support server and application interconnections, focusing on user access management.
• Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.
• Validate and execute developed use cases, extending knowledge sharing to domain support.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation?.
• Network Functions Virtualization.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Problem management.
• Telecom Domain.
• Ericsson Customer Experience Assurance (CEA) Competence.
• Incident management.
• MS TOP.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• System Administration.
• Data Security.