Job Description

Job Title Technical Assistant

Lloyd’s Register

Location: Nantong, China

What we’re looking for

We are looking for a detail-oriented and customer-focused professional to provide invoicing and administrative support to our Marine & Offshore business. The ideal candidate will be organized, responsive, and able to work effectively with both internal stakeholders and external clients to ensure accurate invoicing, timely issue resolution, and a positive customer experience.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is motivated by its values and helps colleagues to develop professionally and personally through our range of people development programmes

Fixed- term Contract (2 years)

The role

• Prepare and review invoicing reports for completed jobs.
• Raise invoice requests and ensure invoice accuracy and quality.
• Support profitability reviews through timely invoicing data.
• Respond to client invoice-related queries and provide effective support.
• Follow global processes and quality standards in all activities.
• Escalate client feedback when required and support a positive customer experience.
• Coordinate with internal teams to ensure smooth task handovers and workflow completion.

What you bring

• Experience in invoicing, administration, customer service, or a similar support role.
• High attention to detail and accuracy.
• Good numerical, organizational, and communication skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage priorities and work effectively with diverse stakeholders.
• Good command of written and spoken English.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Can self-manage and prioritize tasks to meet goals
• Effectively identifies and addresses issues while deciding quickly
• Shows readiness to act and takes initiative without prompting
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

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