Job Description

General Information

Position

Technical Architect (Cloud Contact Center ) | Bulgaria

Work arrangement

Full-time

City

Sofia

Country

Bulgaria

Department

Consulting

Team

Engineering, AI & Data

Area of interest

Cloud, Consulting

Way of work

Hybrid

Description & Requirements

Who we are looking for

🎯 We are looking for a Senior Consultant with experience in Contact Center solutions who combines strong knowledge of Amazon Connect and/or Genesys with the ability to understand client needs and translate them into practical, commercially attractive solutions.

You will work closely with clients during the presales process, contributing to discovery sessions, solution design, proposals, estimates, and presentations. You will help shape solutions that balance customer needs, technical feasibility, delivery considerations, and cost.

This is a great opportunity for someone with a strong technical foundation who enjoys client interaction and solution design and wants to grow further into solution architecture and presales.

💼 What you'll bring:

• 3–5 years of relevant experience in contact center, cloud, solution design, or technical consulting
• Good knowledge of Amazon Connect, Genesys, or similar CCaaS platforms
• Understanding of contact center integrations, including CRM, WFM, ticketing systems, and AI capabilities
• Good understanding of cloud technologies, ideally AWS
• Experience contributing to solution design, presales, proposals, RFPs, or client presentations
• Ability to understand business requirements and translate them into practical technical solutions
• Confidence communicating with both business and technology stakeholders
• Strong problem-solving and communication skills
• Excellent English and native Bulgarian speaker

Your future role

• Participate in and, where appropriate, lead client discovery sessions to understand business and technology needs
• Translate client requirements into compelling Amazon Connect or Genesys solutions
• Design CCaaS solutions and integrations across CRM, WFM, ticketing, cloud, and AI capabilities
• Build effective relationships with business and technology stakeholders throughout the sales cycle
• Contribute to commercially competitive solutions by considering customer value, technical feasibility, delivery risk, and total cost of ownership
• Collaborate with AWS, Genesys, technology partners, architects, and delivery teams to identify the best-fit solution
• Support RFPs, estimates, business cases, presentations, and solution demonstrations
• Help ensure a smooth transition from presales into delivery

What we offer

• The opportunity to shape modern cloud Contact Center solutions for international clients
• Exposure to Amazon Connect, Genesys, AWS, cloud, and AI-enabled Contact Center technologies
• A role that combines technology, consulting, and client interaction, rather than focusing purely on implementation
• The opportunity to build your expertise in solution architecture and presales
• Collaboration with experienced architects, consultants, delivery teams, and technology partners across an international environment
• Real involvement across the solution journey, from early client discussions through to delivery handover
• Competitive compensation, benefits, and flexible working arrangements

Selection process

Please submit your CV in English and answer a few pre-screening questions. This way, it helps us to get a better understanding of your background and experiences

• HR Intro Call – A short conversation to learn more about your background and motivations.
• Technical Interview – A deeper discussion with our CCaaS specialists focusing on your delivery experience and technical understanding.
• Final Interview – A meeting with senior leaders to assess cultural fit, leadership approach, and overall alignment

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

About Deloitte

Do you want to build your brand by working for a leading consulting firm that drives eminence in the marketplace? Are you interested in leveraging your analytical skills and strategic ideas to improve mission execution? If so, Deloitte could be the place for you!

Our team brings deep industry expertise, rigorous analytical capabilities and a pragmatic mindset to help solve our client’s most complex business problems. Learn, develop, and grow in your career path!

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