Job Description

A technical leader on the IT Infrastructure team responsible for designing, implementing, managing, and evangelizing Amazon Web Services (AWS) cloud solutions across the enterprise. The Technical Architect – AWS serves as the organization's primary subject matter expert for AWS cloud architecture, providing a blend of deep technical expertise, strategic planning, project management, and mentorship to drive cloud adoption and innovation.

This role is responsible for the full lifecycle management of AWS environments supporting mission-critical omnichannel contact center operations (Amazon Connect), serverless application architectures, AI/ML implementations including generative AI coding assistants and agentic AI solutions, and cross-portfolio cloud servicing systems. The Technical Architect acts as a cloud evangelist, guiding organizational learning, establishing best practices, and ensuring security and compliance across all AWS workloads in a student loan servicing environment.

Essential job functions:

1. AWS Cloud Operations & Architecture
2. AI/ML & Generative AI Innovation
3. Strategic Planning & Security
4. Evangelism, Training & Cross-Team Enablement
5. Project & Vendor Management
6. Other tasks as Assigned by management

Minimum Requirements:

• Bachelor's degree in Computer Science, Information Technology, Cloud Computing, or related field (additional experience above the required minimum may substitute)
• 5 years progressive experience working in Information Technology
• 3 years of direct hands-on experience architecting and managing AWS environments.
• Demonstrated expertise with Amazon Connect, including contact flows, Lex bots, Lambda integrations, and custom telephony/dialer solutions.
• Strong experience with serverless architectures (Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudFront).
• Experience implementing and managing AI/ML services on AWS, including Amazon Bedrock, SageMaker, or equivalent generative AI platforms.
• Proven ability to design and manage multi-account AWS environments with proper governance, security controls, and cost management.
• Experience with Infrastructure as Code (CloudFormation, CDK, or Terraform).
• Demonstrated ability to integrate AWS services with on-premise systems, third-party APIs, and legacy applications.
• Strong project management skills with experience leading cross-functional technical initiatives.
• Excellent oral, written, and interpersonal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Must be focused, self-directed, meet commitments, take ownership, and demonstrate excellent judgment and integrity.
• Available to work non-standard hours on an as-needed basis and participate in on-call support rotation for critical systems.

Preferred Qualifications:

• AWS Solutions Architect Professional or AWS DevOps Engineer Professional certification.
• AWS Specialty certifications (Machine Learning, Advanced Networking, or Security).
• Experience with contact center technologies and omnichannel platforms / Amazon Connect.
• Familiarity with AI-assisted development tools (Amazon Q, Claude, Kiro, GitHub Copilot).
• Experience managing and mentoring technical staff or contractors.
• Knowledge of ITIL, Agile, or other IT service management frameworks.
• Preference will be given to candidates who reside within a reasonable commuting distance of a MOHELA location.

Benefits Summary

WHO WE ARE:

At MOHELA we are a nationally recognized nonprofit organization with over 40 years of experience in student loan servicing and higher education financing. Since our establishment in 1981, we have been dedicated to providing world-class customer service to our borrowers, understanding the unique challenges that come with financing higher education.

WHAT WE OFFER:

• Competitive Salary: We value your skills and experience and offer a compensation package that reflects that.
• Comprehensive Benefits Package: Our benefits include medical, dental, and vision coverage, with elected benefits starting on the 1st of the month following enrollment.
• Generous Paid Time Off: We understand the importance of work-life balance, which is why we offer generous vacation and paid-time-off policies.
• Life Insurance and Short-Term Disability Coverage: We provide essential coverage to ensure your peace of mind.
• 401(k) Plan: Take advantage of our 401(k) plan with a dollar-for-dollar match up to 8% of your salary after 6 months of service.
• Tuition Reimbursement: Invest in your education with our tuition reimbursement program available after 3 months of employment.
• Dependent Child College Tuition Reimbursement: We support the educational goals of your family as well.
• Public Service Loan Forgiveness (PSLF) Eligibility: Our organization qualifies for the PSLF program through the U.S. Department of Education.
• Paid Holidays and Personal Days: Enjoy 7 paid holidays and 4 paid personal holidays each year.
• Employee Assistance Program: Access support for personal and professional challenges.
• Local Employee Discounts and Pet Insurance: Enjoy additional perks that enhance your lifestyle.