10-16 years of experience as a Salesforce technical
architect…

1.
Strategic
Architecture:
Lead the end-to-end technical architecture and roadmap for
Global
Service Zone and CJM
initiatives
across multiple Business Units (SBS, ESI, NAS, Canada), transitioning from
Pilot to General Availability.

2.
Service
Cloud Expertise:
Define and enforce scalable design patterns for
Salesforce
Service Cloud
,
optimizing Case Management, Omni-Channel, and Console setups for high-volume
global operations.

3.
Integration
Strategy:
Architect robust integration solutions using
MuleSoft
and AWS
to connect Salesforce with legacy backend systems, ensuring
real-time data synchronization and error handling.

4.
DevOps
& Release Management:
Oversee
the CI/CD strategy using
Copado
and AWS CodeCommit
,
establishing branching strategies and governance to manage parallel releases
across multiple scrum teams.

5.
Global
Overlay & MNC Support:
Design
complex
Multi-Country/Multi-Currency
solutions
(Global Overlay) for MNC clients (ESI, CoSo), ensuring strict adherence to data
residency and compliance standards.

6.
Performance
& Scalability:
Engineer
solutions capable of handling
Large
Data Volumes (LDV)
and
complex sharing rules, preventing performance degradation as we onboard new BUs
like Retirement and Insurance Services.

7.
Custom
Development Oversight:
Provide
expert guidance on
LWC (Lightning Web Components)
, Apex Enterprise Patterns, and Asynchronous processing
(Batch/Queueable) to ensure code modularity and reusability.

8.
Technical
Governance:
Establish code review standards and conduct technical
feasibility assessments for new features (e.g.,
Client
Portal, Start Assist
migration),
minimizing technical debt.

9. 
   CBAP or CCBA
   certification (IIBA)