Packaging Corporation of America

Technical Application Support Analyst

Packaging Corporation of America  •  $40 - $50/hr  •  Lake Forest, IL (Onsite)  •  1 day ago
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Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

This is a temp to hire opportunity.

Position Summary

PCA is seeking an experienced Technical Applications Support Analyst to support business-critical applications used throughout our manufacturing operations. This role requires strong analytical and troubleshooting skills, the ability to work directly with end users, and strong SQL knowledge for researching and resolving application-related issues.

This position begins as a 6-month contract assignment with the opportunity to convert to a full-time PCA employee based on performance and business needs. PCA is seeking candidates interested in a long-term opportunity and continued growth within the organization.

Responsibilities

  • Provide support for enterprise business applications used across multiple manufacturing facilities.
  • Analyze, troubleshoot, and resolve application, process, and data-related issues.
  • Work directly with users to identify root causes and implement solutions.
  • Utilize SQL to research transactions, validate data, and support business operations.
  • Test software enhancements, application updates, and new functionality.
  • Create and maintain support documentation.
  • Support applications including Customer Maintenance, Estimating, Pricing, Order Processing, Scheduling, Shipping, Invoicing, Inventory, Security, Payroll, Purchasing, Accounts Payable, and Manufacturing Systems.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Business, or equivalent experience.
  • 5+ years of experience supporting business applications in a corporate environment.
  • Strong SQL skills, including the ability to write and troubleshoot queries using joins, subqueries, and data analysis techniques to research and resolve business application issues.
  • Strong analytical, troubleshooting, and customer service skills.
  • Experience investigating and resolving application and data-related issues.
  • Experience working directly with end users.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience supporting ERP, manufacturing, supply chain, or distribution applications.
  • Experience in the corrugated packaging, paper, or manufacturing industry.
  • Experience with software testing and quality assurance processes.

#LI-VP1

COMPENSATION AND BENEFITS

  • Hourly rate:$40–$50 per hour.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Packaging Corporation of America

About Packaging Corporation of America

PCA is the third-largest producer of containerboard in the United States and a leading producer of uncoated freesheet in North America.

PCA’s net sales for 2025 were $9 billion. The company’s corporate headquarters are located in Lake Forest, Illinois. We have approximately 16,800 employees with operations throughout the United States including ten mills and 91 corrugated product plants & related facilities.

PCA’s Paper segment operates under the trade name Boise Paper, a Division of Packaging Corporation of America. We manufacture and sell white papers, including both commodity and specialty papers.

PCA combines great products with a creative and knowledgeable total-service team to provide ideas and solutions for any packaging need: "When you choose Packaging Corporation of America, you work with people who do the right things for each other and for our customers. We believe in utilizing the power of strong collaborative relationships, bound by the trust we have earned, to deliver innovative packaging solutions and an outstanding service experience."​

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Lake Forest, Illinois
Year Founded
Unknown
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