Job Description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, Munich and Hamburg.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast-growing crisis independent industry
• To become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• Multi-national environment, where we foster the development of our talents within the enterprise

The Opportunity

This position works out of our Wiesbaden site - Molecular Diagnostics - Abbott GmbH. In this highly visible role, you will serve as a trusted technical expert, helping customers maximize the performance of cutting-edge diagnostic solutions while collaborating with cross-functional teams to deliver an exceptional customer experience.

Your Tasks:

• Provide technical and application support via phone, email, virtual platforms, and on-site visits.
• Troubleshoot complex issues related to molecular diagnostic instruments, assays, and workflows.
• Manage and document customer inquiries, investigations, and complaint cases.
• Coordinate escalated technical issues to ensure timely and effective resolution.
• Develop and deliver product and application training programs for customers and internal stakeholders.
• Conduct workshops, seminars, and hands-on training sessions both on-site and remotely.
• Support Sales and Marketing teams during customer visits, product demonstrations, and scientific presentations.
• Provide technical expertise for tenders and business development initiatives.
• Represent the company at industry conferences, trade shows, and customer events.
• Partner with global technical support organizations to drive issue resolution and continuous improvement.
• Support new product launches and monitor performance in the field.

Your Qualification:

• Bachelor’s or Master’s degree in Molecular Biology, Biochemistry, Life Sciences, or a related scientific discipline.
• Alternatively, an equivalent combination of education and relevant laboratory experience.
• Experience in molecular diagnostics, clinical laboratory environments, or technical/application support is highly preferred.
• Experience with one or more of the following: Nucleic acid extraction, PCR (Polymerase Chain Reaction), FISH (Fluorescence In Situ Hybridization), Molecular diagnostic workflows and instrumentation
• Strong analytical and troubleshooting skills
• Customer-focused mindset with excellent interpersonal skills
• Ability to work independently in a fast-paced environment
• Fluent in English, additional languages are considered an advantage

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned. 

Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

AMD Molecular

LOCATION:

Germany > Wiesbaden-Delkenheim : G20

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable