Abbott

Technical Application Specialist (m/f/d) Molecular Diagnostics, DACH

Abbott  •  Wiesbaden, DE (Hybrid)  •  4 hours ago
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Job Description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’realways looking towards the future,anticipatingchanges in medical science and technology.

In Germany, Abbott has more than4,000 employees working in manufacturing, research and development,logistics,manufacturing,salesand marketing. They arelocatedat Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt amRübenberge,Wetzlar,Eschborn, Cologne,Jenaand Hamburg.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier andfulllife, grow your career, and learn, be your true self. You will have access to:

  • Career development with an international company where you can grow the career you dream of

  • An attractive benefits package (e.g.attractive Abbott Pension Plan,a company bike, employee stock purchase program)

  • A company recognized asa great placeto work in dozens of countries around the worldandnamed one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

  • A challenging position in a fast-growing crisis independent industry

  • To become part of a dynamic, highly educated, highly skilled, and motivated team

  • Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication

  • Multi-national environment, where we foster the development of our talents within the enterprise

The Opportunity

This position works out of the DACH region in the Abbott GmbH.

Your Tasks:

  • Provide first and second level remote support to internal and external customers and on-site in customer laboratories with a focus on the Europe, Middle East and Africa (EMEA) area. Serve as technical expert for Molecular Diagnostics (MDx) assays, applications and systems to ensure proper product integration and troubleshooting in customer laboratories.
  • Develop and conduct application training for MDx products to internal and external customers and setting the standards of MDx knowledge transfer and ensuring a high level of expertise inside and outside the company. Support local Sales and Marketing organizations by providing demonstrations of MDx systems and applications in customer laboratory and during congresses or user group meetings.
  • Form the communication link between worldwide technical organizations in MDx facilitating an effective and fast flow of critical information.
  • The continuous direct customer contact and the responsibility for solving application or assay related customer complaints, strongly influences the MDx image by the level of customer satisfaction. This contributes to the continuous improvement of MDx products and services.
  • Provide technical product assistance and demonstrations to sales and customers for instrument, assay and applications
  • Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls (tender support)
  • Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required
  • Ensure compliance to MDx’s quality and regulatory system, by accurately capturing and documenting complaints and inquiries in MDx’s Call Management Systems, as well as meeting timelines and closure goals for complaint registration and investigation per operating procedures and as defined by Quality Assurance and Service/Support Management
  • Serve as an expert for MDx assays, applications and systems and provide first and second level support to MDx internal and external customers
  • Investigate error conditions, diagnose probable/root causes and provide troubleshooting solutions remotely or at customer sites
  • Manage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timeline
  • Escalate system or assay imminent failures to the next level of support and provide relevant data describing failure conditions and requests for enhancements to aid problem solving and continuous improvement of MDx products and services
  • Develop training concepts for MDx products, assays, applications and system operation and deliver training to internal and external customers
  • Deliver training to customers on-site or at Abbott facilities

Your Qualification:

  • Scientific degree or High School Diploma in Molecular Biology, Biochemistry or related subject
  • Alternatively equivalent experience in a laboratory environment with focus on molecular diagnostics systems and assays. Preferably experience as Product Specialist, Support Specialist or a related function in Molecular Diagnostic Industry
  • A deep understanding of common molecular biological techniques, required for the support of highly technical product portfolio of MDx
  • A good understanding of Nucleic Acid Extraction, Polymerase Chain Reaction (PCR), Fluorescence In-situ Hybridization (FISH)

  • Analytical Skills: Essential for effective solving of complex failure conditions

  • Communication Skills: As part of the TAS role it is essential to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phone

  • Listening Skill: Capability to listen, identify and focus on customer needs to create and maintain highest level of customer satisfaction

  • Training and Presentation Skills: Required for effective demonstration or training of internal and external customers on use and application of MDx products

  • Fluent and German language

  • Resilience: Ability to cope and manage stressful situations arising from high workloads, complex situations and frequent travel activities

  • Information Technology: Excellent knowledge of IT-systems and common Software like MS Office

Follow your career aspirations to Abbott for diverse opportunities with a company thatcan help youbuild your futureand live your best life Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned. 

 

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

AMD Molecular

LOCATION:

Germany > Wiesbaden-Delkenheim : G20

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

Terms of Use: https://www.abbott.com/social-media-terms-of-use.htm

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Abbott Park, Illinois
Year Founded
Unknown
Website
abbott.com
Social Media