The role

Customer scope

• Public and private hospitals
• Centralized and core laboratories
• Emergency Departments and other hospital units

Key responsibilities

Pre‑sales to post‑sales customer activities

• Partner with the sales team to execute pre‑sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions
• Develop, adapt and track educational materials; capture and communicate evaluation outcomes
• Plan and execute new customer implementations, including workflow adaptation, device installation, connectivity setup, user training and post‑installation follow‑up
• Provide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training
• Assess when to manage issues directly or escalate to European Technical Support, ensuring follow‑up until full resolution

Ongoing collaboration

• Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions
• Work closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system
• Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality)
• Support Sales and Management on strategic priorities and key accounts, proactively contributing ideas to improve customer satisfaction
• Contribute to tender submissions and contract preparation for key customers
• Collaborate with Marketing on product demonstrations, congresses, internal meetings and training events
• Work with Scientific Liaison on key site studies and KOL relationship

• Bachelor’s degree in Biology, Biochemistry, Microbiology, Pharmacy or Biomedical Engineering

Experience & skills

• 5+ years of experience in the medical or diagnostics industry (In Vitro Diagnostics preferred)
• Experience with IT connectivity of diagnostic or medical devices to hospital LIS/HIS systems
• Strong customer‑focused mindset with proven technical and commercial capabilities
• Excellent communication, teamwork and relationship‑building skills
• Strong time management, prioritization and ability to work autonomously
• Solid understanding of diagnostic products, technical solutions and industry terminology, with the ability to quickly learn new concepts
• High proficiency with digital tools and applications, including connectivity software, Microsoft Office (Excel, PowerPoint), Salesforce.com, and web‑conferencing platforms (Teams, WebEx)

Languages

• Italian: fluent
• English: fluent